tion agreements are included to protect client privacy. “Privacy is a big piece,” Shadowen says. “Everything that is shared with us is completely confidential. If we gather sensitive information, we make sure that it is handled in the most se- cure way possible.” FINAL THOUGHTS The bottom line is outsourcing is a stra- tegic business decision that takes care- ful consideration, research, and trust. Giving full control to a third-party en- tity has its benefits and risks. With clear communication, heavy vet- ting, and clear expectations, outsourc- ing administrative tasks may reveal opportunities for increasing efficiency, improving service quality, and lower- ing business costs, allowing you to fo- cus on core tasks that matter most to your tree care business.
Tree Care Office’s staff are bilingual in Spanish, which can give tree care companies a competitive edge.
third-party administrative service that complies with industry standards and reg- ulations like the ISO 27 001 certification. “This certification is related to cyber- security,” Veloza explains. “It holds the service provider accountable and ensures cybersecurity compliance. The ISO 27 001 certification requires our team to undergo regular training on data protection best practices.” In most third-party service contracts, strict confidentiality and data protec-
work proactively to fix the problem and create internal systems to ensure it doesn’t happen again.” DATA PRIVACY AND SECURITY Data privacy and security are top priorities for most external service providers. Security measures are im- plemented to safeguard sensitive in- formation including encryption and access controls.
Veloza recommends looking for a
56 | ArborTIMES Summer 2024
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