OPERATIONS I HOSTING REQUIREMENTS
THE ART OF HOSTING: ASSOCIATE SCRIPTING
HOST/DOOR
MEAL PERIOD- WHAT IS...
MEAL PERIOD SEATING DIAL OGUE
BRING IN EXTRA PEOPLE WITH NO PASSES • Good (Time of Day) Mr. Smith, I see that you have guests joining you today. You are entitled to a plus one as a privileged member. There will be an additional cost for your additional guests. Would we be charging your room? We can bring your bill around for signature. OUTSIDE GUEST WOULD LIKE TO GET ACCESS • Good (Time of Day). Thank you for your interest in the M Club. This space is exclusively for guests who purchased an M Club Accessible room and our Premier/Platinum/Gold Elite members who are staying with us. I ALWAYS HAD ACCESS BEFORE / I ALWAYS BROUGHT IN GUESTS BEFORE • Mr. Jones, I completely understand that you had access in the past, but the M Club is for our Gold and Platinum Elite members staying with us or a guest who purchases an M Club access room. You’re welcome to enjoy this benefit by simply upgrading with our Front Desk.
BREAKFAST • We offer a full hot breakfast buffet with an assortment of delicious breakfast options, including cage-free local scrambled eggs, crisp bacon, house-made sausages, oatmeal, cereals, yogurts, freshly baked breads, pastries, fresh fruit, parfaits, quiches and smoked salmon. Fruit and vegetable juices, specialty coffees and a selection of herbal teas complement the offering. ALL-DAY SNACKS • Any time of the day or night, feel free to drop by for an array of dry roasted nuts, pretzels, chips and hummus, peanut M&M’s, healthy granola bars, power bars, cookies and whole fruit. There will be coffee, teas and soft drinks to refresh you in between your meal periods as well. WHAT ARE APPETIZERS/HORS D’OEUVRES • There will be a varied selection of appetizers, chips, dips, pickled vegetables, house charcuterie & artisanal cheeses, rotated daily for you to enjoy while away from your room or gathering with colleagues. WHAT IS GRAB & GO • At the M Club, there will be selections of small items throughout the day for you to take with you if you’re in a hurry. Items include whole fruits, yogurt parfaits, bagels, breakfast pastries, protein bars, snacks, juices, coffee, teas and other seasonal offerings depending on the time of day. THE BEVERAGE PROGRAM • Enjoy your favorite cappuccino along with any other specialty coffee all day long. Help yourself to the purest water (flat or sparkling) you’ve ever had. At nighttime, a fully trained bartender will handcraft your favorite cocktails. You will have access to two selections of draft beers and two selections of our brand-new wine on tap system, which will allow you to enjoy the same wine quality glass after glass, day after day. DINNER A LA CARTE MENU • While you are joining us at M Club, we will be offering an a la carte menu featuring chef crafted, seasonal flatbreads, fresh, locally inspired salads, pizzas and sandwiches.
BREAKFAST • Good morning Mr. Jones, welcome to the M Club, please sit wherever you like. We have a full hot buffet with house sausages, house pastries, bagels, smoked salmon, yogurt bar, fresh fruit and vegetable juices, Starbucks Specialty Coffees such as cappuccino, lattes, and some whole fruit. Please help yourself. • Thank you Mr. Jones. I hope we will see you later in the day. Wewill be starting our evening service where we will have an a la carte menu plus full bar serving our signature Old Fashioned cocktail. EVENING • Good evening Mr. Jones, welcome to the M Club, please sit wherever you would like. Tonight we have some lovely complimentary appetizers, fresh- pickled vegetables, house charcuteries, an artisanal cheese selection and full bar where we serve our signature handcrafted Old Fashioned cocktail. We also have an a la carte menu featuring seasonal flatbreads, fresh locally inspired salads, pizzas and sandwiches. • Thank you Mr. Jones. I trust you enjoyed yourself. Just to let you know, you will have access all night if you feel the need for a little snack or beverage, My colleague Tania will be seeing you in the morning.
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Marriott International Confidential & Proprietary Information
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