OPERATIONS I RENDERINGS/FLOOR PLANS
OPERATIONS CHECKLI ST MORNING
PRE-OPENING £ A.M. signage is readily available and visible to guests. £ Music is appropriate. £ TV is on national or international news channel.
DURING SERVICE £ Hosts are positioned at the entry, greeting guests, sharing information on the benefits of the Lounge, and monitoring the door. £ Staffing is adequate to ensure great guest experience. £ Hosts are taking care of guests, servicing tables, greeting guests, and keeping area neat and tidy. £ Hosts are on the floor greeting guests and taking orders. £ Hosts offer guests assistance with meeting room location, technology needs, transportation information, and small meetings.
£ Curtains are open to let in natural light. £ Breakfast Grab & Go station is ready. - Breakfast Grab & Go options are appropriately set up and merchandised - Non-alcoholic beverages are fully stocked - Coffee is ready - Condiments are fully stocked - Takeaway packaging is available £ Fresh food product is displayed market-style. £ Breakfast buffet is appropriately merchandised for breakfast. £ Wireless printer is on. £ Remote chargers, if available, are accessible and fully charged. £ Newspapers are available and thoughtfully placed throughout the space. £ Water station is set up - Glassware and takeaway water vessels are fully stocked - Signage is displayed - Bottled water is available upon request
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Marriott International Confidential & Proprietary Information
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