Case studiy: Alexion Pharmaceuticals

Alexion Pharmaceuticals, Inc.

One of the best things I like about Everbridge is incorporating the things you wouldn’t normally think of for communication, kind of leveraging the Internet of Things. If it’s connected in some way, you could leverage it, either to get a critical message out or to receive a message.”

Brian Phillips Alexion Pharmaceuticals, Inc.

Q&A with Brian Phillips, Senior Manager of Global Security, Alexion Pharmaceuticals, Inc. TELL US A LITTLE ABOUT YOURSELF AND YOUR ROLE AT ALEXION? I lead our Global Physical Security Program, as well as the technology for the department, including our Global Security Operations Center (GSOC), and things of that nature. Since we have locations in over 35 countries, our GSOC is staffed with analysts 24/7, 365, who are constantly monitoring the world to see what happens and how it impacts the business at Alexion. TELL US ABOUT ALEXION PHARMACEUTICALS AND YOUR CRITICAL COMMUNICATION CHALLENGES? Well, we’re a very mobile workforce, with employees traveling all over the world to care for our patients, so making sure that everyone stays safe, no matter what part of the world they’re in, is very important. This means being able to get in touch with them immediately if there is an issue or potential emergency that we need their help with, or that could endanger their lives. Reaching them across all devices and getting ahead of incidents is why we rely on critical communication services.

PROBLEM With expansive R&D operations, and employees and patients located around the world, Alexion’s physical security team is constantly monitoring global threats to determine the potential impact on business and safety. The company required a global, scalable solution to ensure effective communication to all of these stakeholders — whether at work, home or on the road. SOLUTION Alexion deployed Everbridge’s Unified Critical Communication platform to ensure the company can effectively communicate during all types of incidents— ranging from local emergencies to IT outages. The physical security team also continues to connect different types of access control systems and workplace safety devices directly to Everbridge, harnessing the Internet of Things, to trigger automated, critical communications



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