SURVEY SAYS... Customers Most Likely To Recommend AVERITT
Mastio & Company, an independent research agency, released the results of its most recent survey. After polling more than 1,600 shippers, the survey showed that Averitt earned recognition in several categories, including being named as the carrier most likely to be referred by one shipper to another by more than five percentage points! “Recognition like this reflects how important our culture is to our customers,” says BARRY BLAKELY of our executive leadership. “Because of our associates’ focus on teamwork and creativity, customers continue to see the difference in partnering with us. We like to say ‘Our Driving Force Is People,’ and results like this are proof positive that is true.” This recognition comes on the heels of recently earning five Quest for Quality awards, which are also driven by customer input. Coupled with other recent awards from customers and supply chain partners, it’s obvious that YOU make a positive impact on our customers. It also shows that what we’re doing is working: focusing on the fundamentals, achieving our KPI goals, working together as a team… it all results in customer satisfaction, which means continued growth and more opportunities for everyone! “The Mastio honors are a very big deal to shippers and carriers,” says Thanks to your commitment to service, innovation, safety and professionalism, our customers have recognized our team as one they trust and would recommend to others. In fact, according to a recent industry study, we outpaced our competition by a significant amount!
KENT WILLIAMS of our executive leadership. “Mastio and Quest for Quality are the gold standards when it comes to recognition and performance in our industry. We excelled in both of these, and that’s a testament to the dedication of our associates.” Thank you for all you do to make awards like these possible. Your efforts are earning our customers’ trust, and you’re helping us build toward an even brighter future! To see a list of awards our team has earned, visit Averitt.com/Awards. T m
GROWING OUR PARTNERSHIP New Dedicated Account Is Longstanding LTL, Truckload Customer
That has been the case for NCH, a water treatment solutions company based in Irving, TX. For about 20 years, we’ve provided LTL and Truckload services to NCH. Now, NCH has expanded that relationship to include a Dedicated fleet. “This was a big decision for them,” says JOHN CREAMER of our Dedicated operations leadership. When we deliver outstanding service to our customers, it opens the door for more opportunities to grow our partnerships.
“From meeting with NCH, you can tell they care very deeply about their people. I think culturally, they seem to be very aligned with Averitt. They’re very associate-focused.” We currently have 10 total drivers – eight over-the- road and two local – who deliver water-treatment chemicals from
talking to us about a small fleet at another location,” John adds. “There is definitely the opportunity for growth.”
This account is just another example of what’s possible with The Power of One. Because we have the ability to be a one-stop shop for transportation solutions, customers can take care of all their needs through our service offerings – LTL, Truckload, Dedicated, Distribution & Fulfillment or Integrated. Your commitment to excellence makes successes like these possible. Thank you for making it happen! T m
NCH’s plant in Irving to other plants in Indiana, California, Florida and Canada. And there is potential for us to grow our relationship even further. “They’re actually already
JOHN CREAMER
COMMUNITY CHALLENGE matters
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