Thank You Letters Emergency Department
My dad is turning 87 and for the first time in his life he has admitted to his family that he is struggling with his mental health. On Tuesday evening his experience of struggling for breath led to us presenting at emergency. He was x-rayed to eliminate concerns, he was treated with patience, kindness and care by triage staff, lovely reception staff and by the doctor. The ED was not particularly busy and I think we were there about 3 hours. I followed up by making an appointment with his doctor for later in the week. However, the following evening dad called me in a state of extreme distress and I could tell that he was having a panic attack, so we returned to emergency. He was triaged with high blood pressure, but the department was busy so there was a long wait. Because he was in a state of anxiety he wanted to leave, (he was worried that he was impacting my chance of work the next day) and after checking his blood pressure again, there must have been a miscommunication with triage as his name was taken off the list to be seen by the doctor. Gradually the waiting room emptied and after 6 hours, reception staff explained to us there must have been a mistake and made sure he was seen by a doctor. We want to stress, that despite this, my dad and I are extremely grateful for the respectful, patient and thorough treatment my dad received. We are particularly grateful for the patience of Dr Josephine Atalifo who gave dad the time he needed to explain how he was feeling, and to asking the right questions for him to feel safe to discuss his mental health which he has not done before - at the end of a shift at 6am. In short, thank you. Tonight, my dad is feeling the medication is working and he is not fearful of a night of ruminating and distress. He is grateful that this downward spiral he has been experiencing has shifted and is feeling more positive. So much so, that he did not want to answer the survey he was sent, because he did not feel it would give him the chance to truly reflect how appreciative he is. Ward 2 1. Just wanted to touch base regarding 2 Nurses on Ward 2. Big shout out to Mel and Lucy. The care they took for a dementia patient across from my dad was just superb. They both listened to her whilst they tended to her needs whilst I have seen others just nod and walk off these two ladies had a great conversation with her was just beautiful. They then joked with dad and put a big smile on his face. Thank you, ladies, for your empathy and quality care for the patients especially the elderly. 2. Just wanted to reach out to the Nursing Unit Manager of Ryde Hospital Ward 2 in regard to a Nurse who cared for my dad. The care and compassion shown by this nurse goes above and beyond. The nurse was happy to listen to me and my concerns and showed such a caring nature to not only my dad but all patients I witnessed it was a true credit to her. Thank you. Ward 3 All the staff on ward 3 during my stay were absolutely incredible and all the medical staff involved in my surgery were fantastic at giving me all the information and reassurances, I felt very safe in their care and there treatment was above what I expected. One particular night a nurse went above and beyond for my care, especially post surgery she took my pain complaints seriously and did everything she could to keep me comfortable. It made the experience so much easier with such a caring and responsive nurse I feel very lucky to have been taken care of so well. Although surgery is never an experience I wanted the medical care provided to me was exceptional by everyone involved and I can't praise the team high enough for all their efforts but I will forever be so grateful to have had this happen whilst they were all there.
5
Made with FlippingBook - professional solution for displaying marketing and sales documents online