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Can Your IT Company Answer These Questions? PAGE 1 Avoid Data Theft at the Airport PAGE 2 Meet Stacey Reed PAGE 2 Hotels Built for Alumni PAGE 3 Restaurant Tech for Home Cooks PAGE 3 AZCOMP Leadership Library: ‘The Art of Gathering’ PAGE 3 Racing Toward Compassion PAGE 4
AN INCREDIBLE SHOW OF BROTHERLY LOVE BY MAGGIE
One of the ways we define customer care at AZCOMP is through our core value “We Care About the One.” In our eyes, caring about the one involves helping the people in front of you with your full attention and empathy. Empathizing with a customer and understanding what they’re going through is a powerful way to express compassion and caring. Recently, I came across a stunning example of empathy that demonstrates the power of caring about the one. This story takes place at a World Triathlon Series race in 2016. As Jonny Brownlee entered the final stretch of the grueling race, he was in
the lead. But then heat stroke set in. He was dazed and looked as though he’d be unable to complete the race. That’s when something magical happened. Alistair Brownlee, Jonny’s older brother, was competing in the same race. He was in third place and had a chance to win before he saw his brother’s struggle. In an instant, he had Jonny draped over his body and then carried him to the finish. When they got to the line, Alistair even pushed his brother across the line ahead of him. Jonny and Alistair finished the race in second and third, respectively, but those places mattered a lot less than the moment of camaraderie shared between the two. After the race, Alistair stressed that helping Jonny was an instinctive behavior. “It was a natural human reaction to my brother,” he said. “But, for anyone, I would have done the same thing.” Talk about caring about the one! Here was a man, in the heat of world-class competition, who saw somebody in need of help and immediately came to their aid. The second Alistair saw Jonny in distress, all his other cares went out the window. He put all of his focus and all of his empathy into helping his brother.
Would you do the same?
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