➢ Breakfast is served Buffet from 7:00 am to 10:3 0am from Sunday to Thursday and 7:00am to 11:00am on Friday and Saturday ➢ Lunch & Dinner A la Carte Menu A La Carte menu is served from 1:00pm to 4:00pm for lunch and from 6:30pm to 10:30pm for dinner (Last Food Order 10:00pm) ➢ Buffet (Dinner) every Thursday & Friday but subject to occupancy ➢ Service Type : Since it is an a la Carte Menu the service type is American service which is pre- plated service
Grooming Standards
➢ Grooming It’s the method of making yourself look good and clean. The things one does to make themselves tidy and pleasant, and their appearance. Our looks are a sign of who we are. Our grooming should build a professional workplace picture, and we must be attentive to our appearance and location. Grooming is a blend of style and discipline. It is to project to our esteemed customers an image of the culture and ethics of the organization that is our guests
➢ All colleagues must adhere to Shangri-la grooming standards, and not deviate.
Service Leader
Service Associate
Hostess
Roles and Responsibility:
Outlet Manager or Asst. Outlet Manager: (Before every meal period and frequently when guests are present):
➢ Look at each employee’s uniform to make sure there isn’t a stain and that they look crisp and professional ➢ Make sure the temperature is comfortable – based on your own impression, the temperature setting and the behavior of the guests (are they bundling up in sweaters?) Makes sure the music is at the right volume and the sound quality is good ➢ If the restaurant features windows and views, makes sure the windows are clean and that the shades are adjusted properly for the time of day
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