➢ Walk through all the tables and make sure everything on the tabletop is immaculately clean and in good condition ➢ Make sure all the floors are clean and free of debris ➢ Look around the walls and ceiling to make sure there are no burned-out light bulbs or damage or stain ➢ If the restaurant features flowers or other décor items, make sure they are clean and healthy looking ➢ Make sure the workstations are well organized and very clean, especially if a guest can see any part of it tidy – cleared of dirty dishes, extra supplies and absolutely no trash or dirty linens ➢ Look at the buffet presentations and make sure the tables and displays are clean, and that there are plenty of plates and serving utensils ➢ Visit or speak to every guest at some point during their meal, either by visiting their table or by greeting them near the buffet – not just during arrival and departure ➢ Responsible for the operation, management and overall performance of the Food and Beverage operations. E.g., colleagues, customer services and product quality ➢ Delegation of duties and responsibilities to his assistants is necessary to ensure the proper functioning of all phases of F&B service in the areas under his control. ➢ He is to implement all standardized procedures, rules, and regulations systematically to be in line with hotel standards and policies.
Hostess:
➢ Welcome guests in a warm and friendly manner. ➢ Ascertains their dining/lodging needs seats guests and manage the seating chart. ➢ Monitors restaurant activity to determine seating and dining flow. ➢ Responds to guest inquiries and requests in a timely, friendly, and efficient manner
Service Leader:
➢ Assist the responsible to promote and ensure guest satisfaction and maintain a safe and sanitary work environment. ➢ Assist the Service Manager and his subordinates with the daily operation of the restaurant and colleagues’ supervision. ➢ Oversees activity of Service Associates and ensures maximum service is extended to the guests in his assigned station.
Service Associate/Servers:
➢ His/her primary duty is to prompt and efficient service of all Food and Beverage items available in our outlets.
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