Did the employee actively listen, avoid interrupting and give the guest their undivided attention (i.e., the guest should not have to repeat themselves)? Did employees maintain alert postures and respect the guest's presence when interacting with each other? Where applicable, did the employee display self-control and empathy in challenging interactions and offer a suitable alternative/resolution? Was the menu/wine list clean, in good repair, grammatically correct and easy to read? Was there a minimum of one starter and one main course vegan option listed on the menu? If special dietary requirements were provided at any point during stay, were they automatically acknowledged? Was the food presented in an appealing manner and did it directly resemble its description from the menu?
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Was the food fresh and of good flavor?
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Was the texture of the food appropriate?
Was the food cooked as requested and served at the correct temperature? Was a selection of specialty teas/coffees available and was the coffee/tea hot and freshly brewed? Did the outlet provide a comfortable dining/beverage experience (i.e. tables appropriately spaced, temperature is comfortable, music is played at an appropriate level)? Were all tables in the restaurant consistently laid up and promptly cleared and re-laid when guests depart (i.e., cleared within 5 minutes and re-laid within 5 minutes of clearing)?
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Were the tablecloth/place mat/napkin clean, pressed and free of any stains/tears (paper not acceptable)?
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Were the correct cutlery, crockery and glassware provided and were they clean and in good repair?
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Was the butter fresh and well presented (i.e., no blister packs but premium wrapped butters acceptable)? Were salt and pepper cruets available and if so, were they clean and full?
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