• Service Associate • His/her primary duty is to prompt and efficient service of all Food and Beverage items available in our outlets.
• Serve food and beverage by the standards of the restaurant. • Upsell food and beverages. • Present the bills and receive payment correctly. • Supervises: - Assistant Waiters, Busboys and Trainees
• Hostess: To receive and record table reservations requested for the restaurant. To extend a warm and courteous welcome and hospitality to guests visiting the restaurant and allot them a table. • Collect the restaurant reservation register from the overnight caretaker and mail from the Food and Beverage Office. • Receive and post table reservations in the register ensuring equity of load between stations.
• Clean and arrange the hostess desk and menus cards.
• Attend briefings before the restaurant opens.
• Attend to all telephone calls of the restaurant in the shift.
• Receive guests and lead them to their reserved tables.
• Handout Wine Lists/Menu Cards to the guests.
• Take orders from guests if required.
• Provide guests with hotel information.
• Go to the guest and enquire whether the food and service are up to their satisfaction. Handle any complaints
• Wish greetings to every guest when leaving and invite them to come again.
• Record the names of guests in the daily cover register.
• Page guests if phone calls or messages come for them.
Maintain guest history.
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• Deliver the service standards and to ensure provide the best dining experience.
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