checked, and items not expired, nominate one colleagues to be certified First Aider so that can respond immediately for any emergency • Report any damaged electrical socket to Engineering or report maintenance issues. • Follow the Pre-opening & Closing checklist of the restaurant • Ensure proper handover of keys to the colleagues or return it back to Security • Chemicals used must be stored properly • Any Lost & Found items should place in the plastic and handover to housekeeping Lost & Found in-charge
While Answering External Calls • Answer all calls promptly before the third ring. • Always answer with a greeting. • Always identify your company and yourself if required. • Question the caller's need. • Always be polite and helpful. • Listen attentively. • Speak clearly and slowly. Téléphone Etiquette & Reservation Reservation
While Transferring calls
• Advise the caller that you are transferring the call. • Mention the name to the caller. Call the number of the extension required. Intimate the person briefly with regards to the caller's name and the nature of the inquiry. Make the connection. • If the extension is busy refuse the caller and ask if he/ she wishes to hold or would like to be called back later.
When Taking messages
• Write the name and date of the person to be contacted. • Note the time and name of the caller. • Note the contact number of the caller. • Make a note of the nature of the call.
While making outgoing calls
• The number and extension for the person to be called. • The name and title of the person to be called. • The reason for calling .
QA/Shangri- la ’Expérience standards : Restaurant & Drink Services
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