JOB DESCRIPTION
Specific Responsibilities • Deal with all applicant queries from prospective students via telephone, e-mail and social media and ensure all relevant data is captured • Ensure excellent and speedy customer service delivery • Provide proactive application management of a range of products as determined by the Admissions Managers, ensuring that the pipelines for those courses are effectively managed in terms of meeting service level agreement standards of application review and response • Load application data onto the system and ensure thorough notes are recorded for use by the wider team and the Conversion teams who maintain contact with each student throughout the student journey • Review applications to ensure they meet entry criteria and refer any more complex applications to the appropriate member of the academic team or Admissions Manager. Proactively ensure that decisions are made and communicated to students within agreed timeframes • Deal with student requests to cancel, transfer and defer • Process all decisions on the system regarding student applications and where applicable make sure offers are sent out promptly • Request further information to support student applications and update student cases where appropriate • Get involved with IT projects to assist with requirements and testing • Liaise with partner colleges, agents and firms where necessary • Ensure all sponsored students are correctly identified on the system, so they are invoiced accordingly • Deal with all exemption requests. • Make recommendations for the updating of processes and procedures within the department to the Admissions Managers and ensure all processes and procedures of the Admissions Officers are documented accurately • Maintain a thorough knowledge of all products offered • Develop a thorough understanding of enquiry, application and student record systems, liaising with the Admissions Managers and relevant stakeholders on recommendations for development of these systems • Assist in the planning of Clearing and fully participate in the main Clearing event in August
Specific Responsibilities
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