PERSON SPECIFICATION
Behavioural Skills Essential • Student focused with a passion for customer service and for continued improvement • Strong listening skills; able to identify solutions for students quickly and clearly • Proactive and capable of taking ownership of a student query until resolution • Excellent interpersonal skills with the ability to establish good working relationships, both internally and externally • Thorough in their approach to work with a meticulous eye for detail • Positive & enthusiastic attitude Desirable • Empathetic to contemporary student issues • Ability to continuously embrace change in a professional environment • Willingness to take on unfamiliar tasks and to work on items outside of their comfort zone
Behavioural Skills
Special Circumstances
Special Circumstances Essential • Admissions operate a 5 in 7 shift pattern including a variety of start/end times to accommodate business objectives • During peak periods it is anticipated that flexibility in working additional hours in evenings and at weekends may be necessary to achieve business objectives and will be administered in accordance with the University’s overtime policy
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