In Your Corner ISSUE 5 | 2020
Out of the blue Bright opportunities lay ahead
MCWAY FALLS IN JULIA PFEIFFER BURNS STATE PARK BIG SUR, CA
In this issue During times of change, we can learn much about successfully navigating uncertainty from others. By drawing on relatable experiences, connecting with new resources and taking a little extra care of ourselves—times like these present new opportunities for growth. ISSUE 5 | 2020
California Bank & Trust (CB&T) is more than just a bank to the people, businesses and communities we serve. Helping clients rise above challenging times is a part of our DNA. In this issue of In Your Corner magazine, you’ll hear from clients who benefitted from this commitment and have demonstrated amazing resiliency. We are inspired by their stories and know you will be too!
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CALIFORNIA DREAMIN’ Amazing gems: hidden views in California
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MORTGAGE INSIGHTS Is now the time to buy or refinance?
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PEACE OF MIND Top 5 ways to wind down
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RISING ABOVE Feeding San Diego leads the way during COVID-19
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ON THE GO Digital banking from wherever you are
CONTRIBUTORS Andie Green, Ubaldo Plentywounds, Kathryn Busch, Margaret Sweat
MARKETING MANAGER Angelia Hage
PUBLISHER California Bank & Trust
COMMUNICATIONS OFFICER Kari Luu
EVP | DIRECTOR OF MARKETING Jathan Segur
PROJECT EDITOR Robyn Lee
SENIOR COPYWRITER Maurice Pendarvis
VP | CREATIVE DIRECTOR Ron Gligic
In Your Corner Magazine may contain trademarks or trade names owned by parties who are not affiliated with California Bank & Trust, Zions Bancorporation, or its affiliates. Use of such marks does not imply any sponsorship by or affiliation with third parties, and California Bank & Trust does not claim any ownership of or make representations about products and services offered under or associated with such marks. Articles are offered for informational purposes only and should not be construed as tax, legal, financial or business advice. Please contact a professional about your specific needs and advice. © 2020 California Bank & Trust. All rights reserved. | A division of Zions Bancorporation, N.A. Member FDIC
adapt as the “next normal” emerges? HOWWILL CALIFORNIA BUSINESSES
As businesses across California start to reopen after months of lockdown, a question lingers for many: What does this mean for the future? A lot of businesses were already running on narrow margins before COVID-19, so for some, it means pivot their business model or risk closing their doors permanently. CB&T Senior Vice President and SBA Lending Manager, Gloria Miller, agrees that it may be hard to predict the next steps for many businesses during the evolving COVID-19 environment, but it strongly depends on whether the organization was negatively affected.
“I would suggest businesses wait and see or go into more of a defensive mode,” Miller said. “Now is not the time to make big expenditures. It may even be a time to see how it goes or hunker down. However, if a business is unaffected by COVID-19, I certainly wouldn’t tell them to deny a good opportunity as interest rates and commercial real estate [prices] are low. It depends on the business, its liquidity and resources.”
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Some businesses, such as the Autry Museum of the American West in Los Angeles, have been able to make quick changes to operate under current pandemic circumstances. The organizations has 190 employees and is known for its content and exhibits on native voices and stories. With the shelter-in-place order in March, the museum had to temporarily close its doors to visitors. However, the organization received a Paycheck Protection Program loan (PPP) through CB&T to keep the team on payroll and help pivot its content to a more accessible digital format. “This pandemic has been a catalyst for us,” said David Cartwright, Chair of the Autry’s Board of Trustees. “It forced us to move more quickly toward virtual content, an idea that we were slowly moving toward but were forced to activate in a month. We are now able to do more online programming, utilizing social media, virtual productions and more.” If businesses are finding themselves floundering and worried about the future, Miller advises them to get ahead of the issue.
“Be proactive with your bankers instead of holding off on disclosing your finances,” Miller said. “It’s better to work transparently and be up-front about your challenges rather than waiting until you’re desperate. Depending on your needs, the banker can do a waiver and possibly a loan payment modification. Other options [include] cutting expenses and delaying expansions.” While many businesses are operating in “to be determined” mode for the remainder of 2020, Miller encourages business owners to stay optimistic. “We will come out of this situation,” she said. “You might have to work harder, be a bit more creative and patient, but it will certainly get better.”
You might have to work harder, be a bit more creative and patient, but it will certainly get better.
Gloria Miller CB&T Senior Vice President and
SBA Lending Manager gloria.miller@calbt.com
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hiddenviews in California When it comes to life in California, there are a few common themes: Pleasant weather whatever the season, great food that reflects our cultural diversity and the most stunning of views. Just like the song says, it’s all good from San Diego to the Bay. From beaches, bluffs and waterfalls, these hidden gem locations are sure to amaze. AMAZING GEMS:
LOS ANGELES | ERNEST E. DEBS REGIONAL PARK’S (DEBS PARK) SCENIC VIEWS
Talk about “locals only.” Debs Park is truly a backyard sanctuary to LA’s culturally diverse residents. Located inland of the Highland Park area, Debs Park is a vast area with multiple hiking trails where you can lose yourself in nature's wonders. With plenty of Zen-worthy sounds and sights, Debs Park can be a lovely contrast from LA’s hustle and bustle. On the higher-elevation trails, there are a variety of vistas of the LA skyline that will take your breath away. In addition, the area is rich with low-density forests with enough plants and bushes to give all the birds and animals a pleasant amount of refuge. However, the best way to experience this hidden oasis—is to find it.
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LAGUNA BEACH | THE PIRATE TOWER About an hour north of San Diego is Laguna Beach, which prides itself as being one of the best beaches for Southern California natives and visitors from all over. The legend of “La Tour” or “The Pirate Tower” began in 1926 when the 60-feet tall castle-inspired tower was built as an enclosed staircase to Victoria Beach. This Laguna Beach landmark is one of the last existing structures of its kind located on the Southern California seafront. While it’s not accessible to climb to the top, it’s an excellent hidden spot to take photos for the “gram” or to watch a beautiful Southern California sunset from the beach. Just input Victoria Beach on your phone’s navigation and follow the directions.
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BIG SUR | MCWAY FALLS, JULIA PFEIFFER BURNS STATE PARK For one of the most picturesque views in the state, you can count on the Big Sur coastline on the California State Highway 1. This road trip is about the journey, not the destination. There are no “blink and-you'll-miss-it” moments as the drive has plenty of opportunities to pull over and take a photo of the bright blue ocean. However, if off-the-beaten-path is more your style, visit the Julia Pfeiffer Burns State Park, hike the half-mile Overlook Trail and be rewarded with a magnificent view of the McWay Falls (pictured on the cover) . This jaw-dropping, 80-foot waterfall, is one of the few cascades in California that drops directly into the ocean. You may be tempted to take a stroll down to the beach in the cove below the waterfall, but don't take the bait; this area is off-limits to preserve the cove's splendor.
VENTURA | OJAI VALLEY’S “PINK MOMENT” SUNSETS Ojai Valley means “Valley of the Moon” in the Native American Chumash language. Located 12 miles inland from Ventura County, Ojai is a small town tucked between an east-west mountain range that produces a one-of-a-kind sunset. Affectionately known as the “Pink Moment” because of how the sunset reflects off the Pacific Ocean, it creates a peachy-red glow that blankets the whole valley to the peaks of the Topa Topa Mountains. It's definitely a must-see natural wonder and almost worth planning a entire visit around. After the sun sets, the moon follows suit and illuminates the expansive valley. From the Los Padres National Forest that’s home to condors, bald eagles and bighorn sheep to the soothing streams at Matilija Creek, Ojai is a location known for plenty of natural beauty.
Check the city and county website for information about local restrictions aimed at preventing the spread of COVID-19.
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Help protect your business from fraud with positive pay
While many businesses have felt the impact of COVID-19, scammers are targeting businesses—making tough times even harder. Positive pay 1 from CB&T is an easy- to-use service for businesses that helps detect fraudulent payments. It gives you control over which checks and Automated Clearing House (ACH) items will post to your account and the flexibility to make decisions from a desktop or with a mobile device. 2 Consider it your business tool for improved control and security.
KEY BENEFITS
• LOWER COSTS Allows for quick returns of unauthorized items to limit your potential losses • ADDED PROTECTION Helps reduce the risk of payee alteration fraud • SELF-RECONCILEMENT Export data for easy account reconciliation and integration into payables systems • EASY-TO-USE Efficiently upload check-issue files to view and authorize transactions
• FLEXIBLE FILE ACCEPTANCE Import virtually any file format • ENHANCED SECURITY Layer user permissions, limit account access with dual control and audit activity reports • EMAIL AND TEXT NOTIFICATIONS Receive updates when daily exception items are available for review
calbt.com/ positive-pay Learn more about fraud at
1. The positive pay service is used in conjunction with the CB&T account full reconciliation service, requiring that you submit check-issue files to the bank. 2. Mobile message and data fees from your mobile provider may apply.
The story in the label
For 21 years, wine label manufacturer, Vintage 99, has been perfecting the art of the wine bottle label. Based in Livermore, California, Vintage 99 continually pushes the industry's boundaries in one of the most crucial components of the wine-making process. “Wine labels are essential to selling wine and gaining brand loyalty,” says Vintage 99 President, Kay Gonzales. “The label is the only portion on the shelf that communicates what a product is and why a customer should buy it. More than 70 percent of all first-time wine purchases are based on the content and appearance of the label alone.”
When the COVID-19 pandemic gave the world sour grapes, Gonzales had to figure out how to keep her staff employed and the brand alive. The moment the Small Business Administration announced the Paycheck Protection Program, Gonzales knew precisely where to go for help. “You know, as a small business owner, it’s difficult for me to sleep at night,” she said. “But honestly, I knew CB&T would help me through it. I’m indebted to CB&T without a doubt. My banker guided me during this difficult time and never looked at me as just a number or risk in their portfolio.”
VINTAGE 99 FAST FACTS
EMPLOYEES 33
SPECIALTY Wine and food labels
LOCATION Livermore, CA
FOUNDED 1999
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Wine labels are essential to selling wine and gaining brand loyalty.
Kay Gonzales President, Vintage 99 Label Mfg. Inc.
Since Vintage 99 received funding from CB&T, Gonzales was able to retain her employees and keep production up and running. For Gonzales, integrity is a trait that she holds very dear—it’s part of her character. She had concerns for her employees and their families and felt her CB&T banker understood the situation. Her banker worked quickly to help the employees at Vintage 99 get through this difficult time. Because of the PPP loan and businesses reopening again, the future seems ripe for Vintage 99. Cheers to that!
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Is now the time to buy or refinance 1 ? A GUIDE TO UNDERSTANDING HOME MORTGAGE OPPORTUNITIES
During this difficult period, the near record- low mortgage rate environment presents an opportunity for consumers to purchase properties or lower their monthly payment. Rates have been low for many years, so how do you determine if now is the right time to make a purchase you have been thinking about or refinance your current property? To explain the mortgage environment during the pandemic, we asked Bruce Duclos, CB&T Senior Vice President and Mortgage Division Manager and Anthony Valeri, CB&T Investment Management Director for Wealth and Fiduciary Services, to review current conditions and advise how you should assess your opportunities. WHAT IS THE CURRENT ENVIRONMENT? We have seen stability in the market with continued demand for properties without the significant weakness in housing experienced in 2008 and 2009. Rates are at the lowest since 2012 and 2016. The low-rate environment presents an excellent opportunity to acquire a new property or refinance existing loans. As the U.S. Treasury issues more bonds, there may be upward pressure on interest rates later this year. SHOULD I REFINANCE? It may be a good time to revisit your mortgage because the market is favorable for many borrowers. However, businesses and consumers with mortgages initiated in late 2012 (or mid- 2016 when mortgage rates were also low) may not see enough savings to benefit, particularly
if refinancing extends the maturity of a loan. not see enough savings to benefit, particularly if refinancing extends the maturity of a loan. WILL RATES CONTINUE TO DECLINE? Rates on U.S. Treasury bonds have declined to record lows in response to the COVID-19 pandemic and the subsequent interest rate cuts by the Federal Reserve. Initially, mortgage
rates failed to match the decline in U.S. Treasury rates due to bottlenecks and
disruptions from the pandemic. However, these pressures have since subsided and closed the gap between mortgage rates and Treasury yields. As a result, property owners need to keep in mind that further declines are likely to be limited to approximately 0.25 percent. Rates are likely as attractive as they are going to be. WILL RATES STAY LOW? Interest rates are likely to stay low for some time. Economic recovery from the coronavirus will be gradual and the Fed is unlikely to raise rates anytime soon. Our research shows that once the Fed starts to lower interest rates, they remain low for an average of four years. The current rate cut cycle began in June 2019, so you may have some time to take advantage of lower interest rates. However, this economic shock is different, and owners and buyers may not want to delay a purchase or a refinance. The effort and global coordination to find medical treatments for the virus are progressing and may lead to effective treatments.
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WHICH FACTORS MAY AFFECT RATES IN THE COMING MONTHS? Certain mortgage-related bonds sectors are not eligible for the Fed’s alphabet soup of special lending and purchase facilities. There are growing calls for the Fed to address bond market weakness for non-government eligible mortgages. If the Fed addresses these situations, improved liquidity could bring rates lower—or facilitate greater access—for certain residential mortgages such as jumbo or non- conforming loans.
If that’s the case, the economy may rebound and nudge interest rates higher. Additionally, bond issuance to help fund the extensive government stimulus will increase later this year and may exert upward pressure on interest rates. WILL THERE BE ANY IMPACT TO HOUSING PRICES GIVEN THE INTEREST RATE ENVIRONMENT? The housing market may have weakened in March and early April in response to COVID-19 closures, but since mid-April, buyers have returned. The offset is that in areas of high demand such as California, the impact may be less than in other areas of the country. As the economy slowly improves and rates stay low, prices should remain relatively firm with record low interest rates and low inventory should continue to support housing prices and limit weakness, if any. Mortgage purchase applications have steadily increased from mid-April through early June, showing that home buyers are taking advantage of low interest rates. Although still early, data shows only a limited impact to housing prices with prices still up five to seven percent “year of stress” year-over-year through April.
CONTRIBUTORS ANTHONY VALERI Investment Management Director, Wealth and Fiduciary Services anthony.valeri@zionsbancorp.com
BRUCE DUCLOS Senior Vice President and Mortgage Division Manager bruce.duclos@calbt.com
1. Loans subject to credit approval. Terms conditions and restrictions apply. See CB&T banker for details.
Equal Housing Lender | NMLS# 467014
We’re all familiar with the trials of stress. While 2020 may go down as the “year of stress” for many, the good news is that there are plenty of coping mechanisms that can ease the burden. There are many wonderful de-stressing activities like strolling on one of our amazing beaches or taking man’s best friend to the dog park, but daylight is a necessity for many of these activities. Here are a few easy approaches to help calm your mind and help reduce your anxiety during weeknights at home. ways to wind down
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1
COOKING There’s a reason there’s a cookbook called the Joy of Cooking . Cooking can be a creative outlet to help subdue anxiety. Whether you want to try your hand with the classic beef wellington or create something easy and comforting like a grilled cheese sandwich, use the opportunity to have some fun in the kitchen. You can also involve your partner as teamwork can help make the dream work.
2 YOGA Never tried yoga? Now’s the time. Take 30 minutes to get your mood in check, and reduce your stress and anxiety levels, while giving yourself a well-deserved energy boost. There are many free yoga classes available through apps, online platforms or your smart TV.
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MEDITATION Silence can be golden. Think of meditation as a 10-minute reset for your brain. Settle your restless mind by clearing your
thoughts and listening to your breathing. If you’re new to the practice, use guided meditation apps to help you get comfortable with silence.
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4 DRAWING OR COLORING It may seem like something only reserved for kids, but spending time with a symmetrical mandala pattern is known to help decrease anxiety. Doodling has been recognized as having positive effects on your brain. Take some time and start drawing or adding your artistic touch to an adult coloring book.
Color me in!
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CONNECT WITH OTHERS Hearing a familiar or comforting voice can be a therapeutic way to help with stressful times. Talking out your worries or even playing a fun game on a video app with friends and family can help you feel grounded and at ease—and they’ll be happy to hear your voice too.
Go from “love it” to “own it” faster with Zip Mortgage
Whether you’re making the first steps to purchase the home of your dreams or refinancing an existing home loan, 1 2 it can now be done in a zip. Conveniently apply in only 10 to 15 minutes (even from your smartphone) through Zip Mortgage, powered by CB&T.
it’s flexible. With a range of loan options available, our mortgage loan consultants can provide you with personalized tools to find the right mortgage for you.
Zip Mortgage allows you to apply for your next loan anytime, anywhere.
calbt.com/ zip To learn more, visit
The CB&T online mortgage application process is more than just paperless—
1. Loans subject to credit approval. Certain terms, conditions and restrictions apply; contact bank for details. Zions Bancorporation, N.A. NMLS # 467014 2. Loan amounts over $510,400 generally qualify as jumbo loans; however, the qualifying loan amount will be higher in high-cost housing markets.
Feeding San RISING TO THE CHALLENGE
In 2007, when Feeding San Diego opened its doors, they were met with a trial by fire. The organization's grand opening coincided with San Diego County’s massive wildfires when thousands of families had to evacuate, and nearly 100 homes burned down. “Disaster preparedness has always been a core part of our organization,” Feeding San Diego CEO, Vince Hall, said. “It’s been integral to what we’ve trained for and it’s always something we’re prepared for.” Feeding San Diego is the leading hunger- relief and food rescue organization in San Diego County and the only Feeding America affiliate in the region. Since the COVID-19 pandemic began, there has been a dramatic spike in need for food across the county, and Feeding San Diego has stepped up to the challenge.
“In the past, 1 in 8 people were facing hunger,” Hall said. “Now, we are seeing a 50 percent increase in hunger because so many San Diegans are unemployed. People don’t wear 'I’m hungry' on a T-shirt. They just struggle silently.” During normal times, 97 percent of the food Feeding San Diego distributes to the community is donated and they only have to purchase 20 to 25 truckloads of food each year. However, because of COVID-19, the nonprofit had to order 133 truckloads to support demand in March and April alone. While Feeding San Diego has conservatively estimated they have fed more than 600,000 people since the start of COVID-19 shelter- in-place orders, it is likely they will feed significantly more through the rest of 2020.
FEEDING SAN DIEGO FAST FACTS
LOCATION 300 local charities, schools, faith communities, meal sites and food pantries across San Diego County
FOUNDED
SPECIALTY
2007
Food donations to those in need
EMPLOYEES 58
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“In the first week of crisis, we knew this was going to be a marathon and not a sprint as it wasn’t going to be a one-time food distribution for people in need,” Hall said. Although volunteers assist the nonprofit with food distribution, the organization is managed by full- and part-time staff. Feeding San Diego also secured a SBA Paycheck Protection Program (PPP) loan through California Bank & Trust (CB&T) that helped maintain 58 jobs. “We look at it as every dollar we have to pull from fundraising to use toward payroll, is a dollar less we have for food to feed people,” Hall said. “CB&T is more than just our PPP lender, they're our advocate. They have educated the community about our work and have even donated money to our organization.” Diego LEADS
THE WAY
• One in eight people are facing hunger in San Diego County, including one in six children Who needs help? • Seniors, who are especially vulnerable to COVID-19 • Children in low-income households who lost access to school meal programs • Workers employed in the hospitality, tourism and service industries, and others who may face financial difficulty • Low-income families who cannot afford to stock up on supplies
CB&T donated $10,000 to Feeding San Diego to help their important work of supplying food to families in need.
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Our stability is a result of our consistent and disciplined policies over the years. Conservative lending practices, responsible management and a sound capital base have bolstered our strength. California ' s DEDICATED TO CREATING CLIENT SUCCESS As a leading bank with nearly 90 branch offices located throughout the state, CB&T has been helping Californians and their businesses grow and prosper for more than 60 years. Deeply committed to the communities we serve, our bankers are dedicated to providing the best possible financial options for our clients and their businesses.
BANKING ON CB&T At CB&T, you can rely on our ongoing commitment to serve you during trying times. With more than $11 billion in assets and a solid balance sheet, CB&T, a division of Zions Bancorporation, N.A., 1 is strategically positioned to move businesses forward during these challenging times.
and capabilities, have helped CB&T earn and maintain the acclaim of both our clients and the larger financial community. For more information about how we can support your business and personal needs, please reach out to us at
calbt.com/ inyourcorner
Local management and decision-making, combined with a strong balance sheet
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local bank ASSESSING YOUR BANK FOR LONGEVITY In this economic-shock environment, businesses and consumers need a strong and stable institution they can count on for the long term. To assess a bank for its longevity, consider the following:
• Financial strength to meet its obligations like payments and withdrawals • Capital for resiliency during economic downturns • Equitable and fair services for all bank clients • Stable and experienced management and banking team • Product innovation and automation • Understanding of your business and/or industry
WE'RE HERE TO HELP—WE'VE BEEN RECOGNIZED FOR OUR COMMITMENT TO CLIENTS AND THE COMMUNITY
• As part of Zions Bancorporation, N.A., CB&T received Greenwich Best Brand Award and nine Greenwich Excellence Awards in 2019. 2 • Preferred SBA Lender, as designated by the Small Business Administration (SBA) and a top lender in both SBA 7(a) and 504 loans 3 , as a division of Zions Bancorporation, N.A. • Consistently rated Outstanding for Community Reinvestment Act (CRA) activities by the Federal Deposit Insurance Corporation (FDIC).
1. Zions Bancorporation is one of the nation’s premier financial services companies with total assets exceeding $70 billion. It operates under local management teams and distinct brands in 11 western states: Arizona, California, Colorado, Idaho, Nevada, NewMexico, Oregon, Texas, Utah, Washington and Wyoming. The bank is a national leader in Small Business Administration lending and public finance advisory services and is a consistent top recipient of Greenwich Excellence awards in banking. Zions Bancorporation is listed in the S&P 500 and NASDAQ Financial 100 indices (NASDAQ: ZION). 2. Greenwich Best Brand and Greenwich Excellence awards in small business banking are based on over 14,000 interviews with businesses with sales of $1-10 million across the United States. Greenwich Excellence awards in middle market banking are based on over 13,000 interviews with businesses with sales of $10-$500 million across the United States. 3. Loans subject to credit approval; SBA approval required. Terms conditions and restrictions apply. See CB&T banker for details. Equal Housing Lender.
CONTACT PHOTO LAB FAST FACTS
THE LAST OF A BREED Photography
LOCATION Los Angeles, CA
FOUNDED 2012
SPECIALTY Community dark room for photography
EMPLOYEES 7
Contact Photo Lab is a fine art photography collaborative workspace and one of the last independent community darkroom facilities for traditional photographers in Los Angeles, California. It is also one of the many small companies that took a big hit from the COVID-19 pandemic. From the beginning, the owners, Christopher McElrath and Michael Gotz, saw Contact Photo Lab as a service for the community, from professional photographers to students. The photo lab specializes in developing black and white film, as well as using large-scale digital printers to convert small images. For more advanced professionals, the company helps photographers present their work in museums and galleries throughout Los Angeles and globally. The pandemic forced many businesses, classified as non-essential to close, including Contact Photo Lab—making its chances of surviving financially unclear.
“We were totally shut down, and we couldn't
allow customers to come to us during the pandemic,” Gotz said. “We were faced with financial difficulties, not having any revenue for at least two and a half months.” However, receiving funding from the Paycheck Protection Program through CB&T helped put the business back on track. Since 2013, CB&T and Contact Photo Lab have worked together to help make sure their financials are crystal clear. “In my experience, CB&T is a community bank with bankers and tellers that know me by name,” Gotz said. “When I walk in the door, they seem genuinely glad to see me. When I go to the larger institution where I still do have some personal checking and banking accounts, they don't know me. I'm not going to say they're callous or anything, but they're professional and institutional. I just don't get the same welcoming feeling that I get with CB&T.”
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Brewing success
Turning your passion into a bustling business is possible. Just ask Jeff Duggan, owner of Portola Coffee in Costa Mesa, whose unquenchable thirst for coffee led him to start his own business in 2011. Portola Coffee is known around the community for its high-quality brews. Duggan regularly travels to Africa, South America and Central America to meet with farmers who share his passion for quality coffee beans and engage in socially responsible business practices. Duggan’s continued commitment to his craft has been well-received, and as a result, he's opened five additional locations in the Orange County area. However, starting out wasn't easy for Portola Coffee. Duggan said obtaining financing in the initial stages was a hurdle as the business had no credit history.
“CB&T was the first bank that offered us a commercial loan...and that led to our long-term banking relationship,” Duggan said. “Even though we had some significant challenges early on, CB&T stuck by us and we’re super grateful.” From the quality of the beans to top-tier milk, a lot of what sets Portola apart from competitors is the brand’s refusal to compromise on the product it serves. “Coffee is a fantastic industry to be a part of, and each business will have its unique challenges,” he said. “Although it does help to be passionate about the business you're in and for a small business running on a shoe-string budget, things can be a lot more challenging. However, the love for what you do and working toward something you believe in will help you get through the tougher times.”
PORTOLA COFFEE FAST FACTS
EMPLOYEES 63
SPECIALTY The pursuit of perfection in coffee
LOCATION Costa Mesa, CA
FOUNDED 2011
In this increasingly digital era, you may be staying in touch with your family by texting, jumping into virtual meetings with your coworkers or even paying for your coffee with a wave of your smartphone. Your digital tools are essential for keeping you connected. That’s why digital banking is becoming a key resource to help streamline and efficiently manage your finances. fromwherever you are DIGITAL BANKING
Tools like online banking portals and mobile banking apps are being used by everyday shoppers and businesses, large and small, to conveniently access and leverage their finances from anywhere. Online banking with CB&T gives you quick access to your finances from your phone, tablet or computer 1 to take care of all your banking tasks, whether you’re at home or on the go.
HOWTO ADD MOBILE PAYMENTS AND USE AT IN-STORE MERCHANTS Complete your shopping and go cashless by paying with your smartphone for a faster and hygienic approach. 1. Add your CB&T debit or credit cards 1 to a digital payment tool (like Apple Pay ®2 ) on your smartphone.
PERSONAL BANKING
ONLINE BANKING Take care of all your basic banking needs 24/7; check your balances, transfer funds, pay bills and more.
MOBILE BANKING 1 View account details, transfer funds, deposit checks and pay your bills.
CONTACTLESS PAYMENTS A simple, convenient and hygienic way to pay merchants. Broadly speaking, contactless payments allows you to make payments with your card online or by tapping to pay with a contactless enabled card (CB&T continues to expand their offering) or with a device using a mobile wallet app.
2. When you’re ready to check out, look
for this symbol on the payment terminal.
Eight in 10 people said technological improvements by banks are making it easier for them to access their financial services, according to a 2019 survey with the American Bankers Association (ABA).
77 - OR - 8 IN 10 PEOPLE
3. Hold your phone near the payment terminal to complete your transaction and you’re all set.
DOWNLOAD the CBT Mobile Banking app at your preferred app store.
1. Mobile message and data fees from your mobile provider may apply. Mobile Banking requires download of the smartphone or tablet version of the CBT Mobile Banking app from the Apple ® App Store, Google Play ® , or Samsung Galaxy ® App Store. Message and data rates from your wireless provider may apply. Requires enrollment in Online Banking.
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BUSINESS & COMMERCIAL BANKING
ONLINE BANKING Small businesses can benefit from the ease of managing their accounts, paying bills, establishing
TREASURY INTERNET BANKING For commercial businesses with larger transaction volumes and more complex banking information, payments, and specialized reporting needs. This resource helps you manage your banking from your office or mobile device using the CBT Treasury Banking Mobile app.
employee access controls, viewing electronic documentation and pulling activity reports.
REMOTE DEPOSIT Deposit high volumes of checks with this convenient service that lets you deposit checks from your office using a desktop check scanner connected to a computer.
MOBILE DEPOSITS 3 Make Mobile Deposits in a flash. It's a handy tool to process a low volume of checks using your smartphone or tablet.
MOBILE BANKING 1 Get secure online access to business accounts and services through our business mobile banking system and free mobile app.
AUTOMATED CLEARING HOUSE (ACH) Eliminate the costly and tedious processing of checks. Instead, initiate electronic transactions through the ACH network. POSITIVE PAY Protect your accounts against fraudulent check and electronic transactions with this solution for managing acceptable payment items.
MERCHANT SERVICES Process payments simply, quickly and reliably. Our contactless and online payment processing products and technologies can be customized to meet different business requirements.
PAYROLL CARDS As an alternative to direct deposit or issuing checks, payroll cards seamlessly integrate with your current payroll system to provide your employees with more payment options.
DOWNLOAD the CBT Business Mobile Banking app at your preferred app store.
DOWNLOAD the CBT Treasury Banking Mobile app at your preferred app store.
TREASURY
BUSINESS
2. Apple Pay is a trademark of Apple, Inc. 3. Take a picture of your check deposit and submit throughyour mobile phone. Limits apply: see table at end of document. Message and data rates from your wireless provider may apply. Requires download of the CBT Business Mobile Banking app and enrollment in Mobile Banking.
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Golden state of mind A mental state, influenced by the California lifestyle, where diversity, creativity and optimism converge.
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6
In our next issue, we will turn our lens toward the scenic San Francisco Bay Area. A city known for its vibrant history, delicious dim sum, global tech companies and of course—exorbitant housing costs. SAN FRANCISCO, CA
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calbt.com/ inyourcorner
If banking were all about numbers, CB&T would be just another bank. But every single job saved by a recent Paycheck Protection Program loan represents a real person. One whose employer benefited from our bankers’ caring personal service. Receiving this level of attention doesn’t just make good financial sense—it’s a smarter way to help you make better business decisions. The numbers don’t lie. But the real truth is, we’re ready to keep serving you. Like we’ve done in the past. And we’ll do in the future. employees counted on us. 603,214 *
See how CB&T is helping businesses across California, visit
calbt.com/ stories
Equal Housing Lender | SBA Preferred Lender | NMLS #467014 © 2020 Zions Bancorporation, N.A. | A division of Zions Bancorporation, N.A. Member FDIC * Numbers referenced are Paycheck Protection Program loans from Zions Bancorporation as of 6/25/2020.
BK-CBT-083 (07/20)
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