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SUPPLY CHAIN TRANSFORMATION: GUIDE FOR SUPPLIERS
ACCOUNTS RECEIVABLE Information and Questions
The Retail Business Services Customer Solutions Center is the primary point of contact for Accounts Payable information and questions. Information that can be obtained from the Customer Solutions Center includes invoicing, general payables questions, general receivables questions and Customer Solutions Center portal access. The Customer Solutions Center can be reached Monday-Friday from 8 a.m. – 5 p.m. ET by phone at 1-866-366-3386 or anytime via the Customer Solutions web portal . Please call the Customer Solutions Center for setup. Please also note that this is a separate portal from the Retail Business Services Vendor Portal. The Vendor Portal is a source for business information. The Customer Solutions Center Portal is a portal for accounting-specific information. Promotional Cost and Deals As most facilities transition from C&S into the self-distribution network, promotional Cost and Deals will change from being based on store shipments to inbound POs at the distribution center. However, some facilities transitioning into the self-managed network will service multiple Ahold Delhaize USA brands. This is an operational change from today, where distribution centers service only one Ahold Delhaize USA brand. Because of the expanded service to multiple brands at these sites, we are making changes to the management of cost and deals at these locations. Two of these facilities are planned to transition in the first half of 2022: Beth Grocery (Bethlehem, Pa.), which is a multi- service facility for the Stop & Shop and The GIANT Company brands, and York (York, Pa.), which is a multi-service facility for The GIANT Company and Giant Food. At these sites, please note the following with respect to the management of Cost and Deals: • Promotional cost and deal billbacks • O/Is (Off Invoice) cannot be brand specific in a multi-serve facility • Only billbacks can be use to create brand specific deals • Billing for Case Allowances at a facility servicing multiple brands • O/Is: PO Receipt/Reconciliation • Brand Billbacks: Promotioal cost & deal billbacks will be invoiced upon shipment to stores Please also note additional callouts for warehouse deals for ALL facilities servicing the Stop & Shop, Giant Food and The GIANT Company brands: National Off Invoice (0/Is) • National O/Is are allowed at a multi-serve facility • O/Is cannot be brand specific in a multi-serve facility • All other case allowances negotiated with the brands must be submitted as billbacks • No change to direct store delivery (DSD) O/Is Supply Chain Deals • O/Is based and will continue to be PO driven Billing for Case Allowances Facilities serving a single brand: Freetown, Mass. (54); Carlisle, Pa. (20); Jessup, Md. (71); Manchester, Conn. (91) • O/Is: PO Receipt/ Reconciliation • Brand Billbacks: Receipt/ Reconciliation Facilities serving multiple brands: Beth Grocery, Bethlehem, Pa. (95, SS 32, TGC 35); York, Pa. (93, TGC 37, GF 38), Freezer South (24, TGC 41, GF 42) • O/Is: PO Receipt/Reconciliation: Beth Grocery (95), York (93), Freezer South (24) • Brand Billbacks - Store Shipments: Beth Grocery (SS 32, TGC 35), York (TGC 37, GF 38), Freezer South (TGC 41, GF 42) MLP Updates MLP provided on invoicing should match the MLP in place at the time of PO creation. Cost/MLP updates are effective based on order/PO creation dates. • Single brand: Freetown, Mass. (54); Carlisle, Pa. (20); Jessup, Md. (71); Manchester, Conn. (91) • Multiple brands: Beth Grocery, Bethlehem, Pa. (95); York, Pa. (93); Freezer South (24)
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