TELEPHONE ETTIQUETTE & RESERVATION
➢ The telephone answered within 3 rings or 10 seconds with an appropriate greeting. e.g., Good Evening, Sultanah restaurant, Maria speaking how may I assist you? ➢ Obtain the guest's name and use the caller's name at least once during the conversation. ➢ Obtain the number of people dining, the dining time and the telephone/room number ➢ Repeat and confirm the details ➢ End the call by offering a warm and sincere closing. ➢ Asked the guest if the reservation was for a special occasion and if the caller had any special dietary requirements
RESTAURANTS
➢ Our greeters will be attentively positioned at the entry, greeting guests immediately, not from behind podiums or counters. ➢ We will seat guests thoughtfully for maximum comfort and privacy and offer a choice of seats unless impossible; we will remain at the table until all guests are comfortably seated. ➢ We will speak with guests calmly and discreetly, not interrupting conversations or asking obvious questions; and conversations amongst colleagues will be quiet and minimal. ➢ Our service will be attentively and seamlessly paced so that the guest never experiences noticeable delays or must signal for service.
➢ We will knowledgably and enthusiastically describe our foods and drinks, with special pride in regional specialties and signature dishes; reasonable special requests will be graciously accommodated
Made with FlippingBook flipbook maker