Customer Focus
The perks of the partnership The Skinny Coffee Club is a weight loss programme developed for women who love coffee. Now sold in 150 countries around the world, the drink contains the highest quality natural ingredients and has built up a diehard following on social media of customers who say they’ve improved their health and lifestyle as a result of their products. Here we talk to its Chairwoman, KatieWheeler to find out a littlemore about its success.
We’re here to help you grow your business by taking care of anything and everything in the broad delivery management category. Any other business?
What’s the best piece of advice you can give to other entrepreneurs? Never make the same mistake twice and be brutally honest. What three things aremost important to youwhen selecting suppliers?
Tell us a bit about Skinny Coffee Club We’re an ecommerce business with a social focus centred around helping women achieve a healthier life through products that fit seamlessly into their daily routines.
Integrated solutions for multi-channel retailers from strategically located sites throughout the UK.
• Fulfilment & warehousing • Inventory management
• Logistics management • Customer services
What’s the secret behind your success?
1. They move fast 2. Are great value 3. And are great communicators
Besides a really great product that works, our success is thanks to the wealth of great reviews left by our customers on social media. We have an army of customers that vouch for us on a daily basis through their personal social media channels. That’s our secret sauce! Who or what has been your biggest influence? I don’t think there’s any one company that has influencedme. I’m inspired by all sorts of businesses nomatter what the industry, however I do have a personal huge appreciation for companies like InstaSmile who create new possibilities within the ecommerce space. Where have you seen the biggest growth in your business? International expansion has been a major area of growth for us. We’re now selling in over 150 countries which is a great stepping stone to a whole host of new opportunities.
An innovative range of economic and efficient services from the UK’s second biggest postal company.
Why did you chooseWhistl tomanage your deliveries? The Whistl team are super-friendly and they went above and beyond to help us meet our business requirements. What improvements have you seen as a result of partnering withWhistl? Customer satisfaction has increased thanks to parcels arriving on time and as expected. We’ve seen a significant reduction in international complaints which have dropped by almost 40%, and the efficiency of our order processing has improved thanks to better integration with our order management software, Linnworks. Better still, we’ve seen a reduction in costs which we’ve passed on to customers through free delivery. As a result we’ve seen an improvement in converting sales online, so it’s an all round win-win.
Global reach for mail and parcels through a network of leading partners worldwide.
• Pre-sorted mail • Unsorted mail
• International mail • Hybrid mail
• Sorted & unsorted mail worldwide • Tracked & untracked parcels worldwide
Domestic and International parcel delivery offering choice and flexibility in the ecommerce sector.
End-to-end management of doordrop campaigns using analytical insights to target the households you most want to reach, helping your marketing budget go further. Also, online Leafletdrop for SME’s to manage their own campaigns.
• Tracked next day, 2 & 3 day services • Untracked 2/3 day services • International services
TO FIND OUT MORE Existing customers contact your account manager New customers call us on 01628 861503 email whistl.magazine@whistl.co.uk visit www.whistl.co.uk
We hope you enjoy reading Whistl Magazine. News or views that you’d like us to feature in future editions? Just get in touch! email whistl.magazine@whistl.co.uk write Rina Maisuria, Whistl UK Ltd, Meridian House,
Fieldhouse Lane, Marlow, Buckinghamshire, SL7 1TB
10 Whistl Magazine • Spring 2019
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Whistl Magazine • Spring 2019
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