CONTINUOUS QUALITY IMPROVEMENT
Michael was a driving force in behind Larlyn’s certifications -- ISO 9001:2008 and Accredited Management Organization (AMO) by the insti- tute of Real Estate Managers (IREM). With his MBA from the Ivey Business School at Western University, professional designations like Certi- fied Property Manager and Accredited Resi- dential Manager (through IREM) and Certified Manager of Condominiums (through the Real Estate Institute of Canada, REIC), and his 20 years of experience working in the industry, Michael strongly believes in the need for a pro- fessionalized property management industry. This is more than just a job. We hire and train only the best. “At the local level, especially for our condo- minium / strata unit properties, many of our competitors would be mom-and-pop opera- tions, small companies that may compete on
price level, but can’t compete on service.” Michael notes that one of the developments in the industry in recent years has been a push for legislation, licensing property managers to stream- line the profession and ensure that people have the minimum skill set required for the increas- ingly complex industry. To ensure continuous quality improvement, Larlyn created the position of Manager of Quality Systems. This individual monitors the company’s procedures and processes across the entire organization, always looking at their current best practice and seeking ways to improve for effi- ciency and/or quality.
556 Edward Avenue, Unit 71 Richmond Hill, ON L4C 9Y5 P 905-737- 0111 F 905-737- 4046 (Guelph Region) P 519 - 827-1757
Proud to be in partnership with Larlyn Property Management Ltd.
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APRIL 2016 • SPOTLIGHT ON BUSINESS
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