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CONNECTING THE CHART MEMBER COMMUNITY
IT’S A BER MONTH NOVEMBER 2025
VISIONARY TRAINERS TRANSFORMING HOSPITALITY
Call for Co-Facilitators to Present in New Orleans
The Power of the Learning Legacy Fund
Say yes to growth—even if it’s outside your comfort zone
See how you helped Kimberly Olson, VP of Operations, Stan’s Donuts & Coffee
At our winter conference, we offer 12 Hospitality Training Competencies workshops in four roles. We are seeking leaders who want to grow their professional skills by co-facilitating one of these classes.
Kimberly attended the Redondo Beach conference as a recipient of our Learning Legacy Fund, a CHART professional development grant for trainers that covers the candidate’s conference fee, three nights hotel, airfare, and a stipend for other expenses. She was nominated by member Audrey Benet of
6 Reasons to Say “Yes” to Co-facilitating a Competency Workshop 1. You get to hang out with and learn from your training heroes. 2. You get to tackle your imposter syndrome. 3. You get a personal mentor… not just any mentor, but a CHART Master Facilitator legend. 4. You get listed on the CHART website. 5. Because Audrey said so. In her article, Guided by Greatness: My Journey as a CHART Facilitator , Audrey Benet of GuestCounts Hospitality says “Please, take the plunge. Facilitate a breakout or volunteer to a capacity that makes you nervous. Nerves help you spread your wings. CHART is a great safety net for that first flight. If it makes you nervous, say yes! The lessons and growth from that simple word can be endless.” chart.org > Training Tools & Resources > Training Articles > March 26, 2025 6. Because Kim said so. In her CHART Talk, The ROI of VolunTIERing with CHART , Kim Evans of Hopdoddy Burger Bar says “Facilitating a CHART Competency Workshop is transformative. That process not only deepened my subject knowledge but also improved how my own organization collaborates on complex projects. And the ROI? Subject mastery, advanced facilitation skills, and powerful mentorship.” chart.org > Training Tools & Resources > Training Articles > October 8, 2025
GuestCounts Hospitality. In her outstanding recap of her experience, Kimberly says: “What makes CHART extraordinary is the spirit of the community. There are no egos, no gatekeeping—just genuine hospitality professionals who
care…This is a network of people ready to uplift, guide, and grow with you…CHART is more than a conference. It's a community. A compass. A place where your professional cracks can be filled with gold—stronger, more resilient, and more connected than ever before.” Read her article “From Breadcrumbs to Breakthroughs: Finding My Way to CHART” at chart.org > Training Articles Now’s YOUR chance to send a deserving trainer to CHART for FREE! Nominations are now open for New Orleans Deadline: December 1 Nomination form: chart.org > Membership & Community > Awards & Scholarships
raised to support scholarships (a record!) $14,864
Redondo by the Numbers
4.69/5 – Willingness of all attendees to attend another CHART conference 4.79/5 – FTAs rank their CHART experience
208 Attendees 90 First Time Attendees (FTAs)
Evaluation Verbatims
Thank you to all who gave honest and actionable feedback! We rely on the conference evaluations to continuously improve the CHART conference experience.
Most favorite things
Suggestions to improve
“The keynotes were incredible. CHART Talks were excellent. Celebration dinner was very fun and engaging. The improv helped keep the energy up.” “The AI track was great!” “Every session encouraged me to take risks and lean into discomfort, which has drastically impacted me over the past three days in an incredible way.” “Ability to connect with people in the same industry. The power of all the people (Hospitality Experience & Knowledge on steroids)!”
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Great suggestion! Check out how teams that prove operational impact have bigger budgets in our Hospitality Training 360 Report at chart.org > Training Tools & Resources > Training Trends Study. “The Wi-Fi. It is hard to have the amount of tech-heavy workshops without the tools to see the content be carried out as expected.” “More hands-on sessions, I attended a few where they just spoke and made it hard to follow the entire time.” “Need more on how training ties to business results.”
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PresidenTalks Thanksgiving’s Secret Ingredient Pass the Gratitude, Hold the Generalities
As Thanksgiving approaches, it gently reminds us of the benefits of gratitude – increased well-being, resilience, and optimism to name a few. And if you stress over the details of that day like I do, you may need an extra helping of gratitude this holiday season. So, to get the most bang for your gratitude buck, my advice is: get specific .
Studies have shown that the more specific your gratitude, the more benefits you’ll reap. You can put this into practice by naming one thing you are grateful for, then listing three to five specific reasons why. For example, instead of “I’m grateful for my family,” try recalling the sound of your 1-year-old nephew’s giggle as you tossed him into the air this weekend, the joy you felt when your partner surprised you by cooking dinner Tuesday night, and the way your sweet pup greets you when you get home from work. Sharing specifics like this would make a much better Thanksgiving table tradition this year! Beyond Thanksgiving, here are a few ways to work in those gratitude specifics throughout the year: 1. Schedule it: I put a recurring 15-minute time block on my calendar every Thursday. Sometimes I write a thank-you note. Sometimes I take a short gratitude walk. Sometimes I visit the CHART Ask My Peers site and post or answer a question. Gratitude is the perfect brain break during a busy week. 2. Record it: There are so many gratitude boosting resources out there, it’s overwhelming! I love the hope that comes with a fresh gratitude journal, but truthfully, I struggle to keep it up. Instead, I turn to simpler resources. I recently found the FREE app “3 Good Things” that gives you a daily prompt to share what went well today and gamifies it with a streak score. When the urge to scroll hits, revisiting your gratitude list beats social media every time. Everything you do for CHART – posting on Ask My Peers, writing an article, attending a webinar, RTF, or conference – is an act of specific gratitude in its own way. Thank you for showing up for our community. I’m truly grateful for YOU. CHART President Kelly McCutcheon
CHART Talks Online Now Visit our YouTube channel, CHARTTube1, to view these brief blasts of brilliance!
🎬 What if your training was as addictive as Netflix? James shows how storytelling, cliffhangers, and characters can make your sessions binge-worthy. Watch now!
🗣 Want to sound more natural in Spanish? Nikki shares 3 simple tips that take you from “intro #1” to authentic communicator. ¡Míralo aquí!
💛 Audrey calls us back to the true meaning of hospitality: loving strangers. Her mission? Shift from “what’s in it for me” to “what’s in it for all.” Join her.
🙌 Volunteering with CHART isn’t just giving—it’s gaining. Kim breaks down the tiers of involvement and the incredible ROI for trainers. See why it matters.
💎 Like diamonds, our flaws make us unique. Felicia inspires us to turn imperfections into identifiers—and superpowers. What’s yours?
😊 Behind every smile is emotional labor. Jen explains how trainers can support teams with tools that protect well-being while elevating guest experiences. Also on YouTube CHARTTube1: Conference FAQs Videos Check out our brief, but very helpful videos that explain key elements of our conference programming: How the Competency Program Works Planning Your Session Agenda What to Expect What to Do in Advance What to Bring 18 Tips for Getting the Most out of Your Conference Experience Comparing the Summer vs. Winter Conferences
Council of Hotel and Restaurant Trainers P.O. Box 2835 Westfield, NJ 07091 chart.org (800) 463-5918
Please send content to flipCHART Managing Editor | Lisa Marovec, lisa@chart.org Deadline is 1st of the month for the next month’s issue | Back issues: chart.org Leverage Your CHART Membership on LinkedIn (We’ve got a badge for that)
All badges are at chart.org > About CHART > Logos & Badges Enhance your digital footprint and increase your credentials by doing these best practices on LinkedIn: GOOD List your CHART membership on your profile. Use the Member Badge as a Featured Item. Profile > Add Profile Section > Recommended > Add Featured Profile > Add Profile Section > Additional > Add Organization BETTER List any and all Hospitality Training Competencies courses and tracks you have completed. Profile > Add Section > Recommended > Add Courses or Certifications BEST List any CHART member articles you have written or breakout/webinar/CHART Talk you have presented on your profile as a featured item. Use the appropriate Badge as the Featured Item. Profile > Add Profile Section > Recommended > Add Featured OFF THE CHARTS! Actively and regularly seek out recommendations and endorsements from your CHART friends, and better yet…write a recommendation for or endorse someone else! OUT OF THIS WORLD! Connect with new members to grow your training network. We post new members on LinkedIn every month on CHART’s company page, and list them in the flipCHART twice per year.
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