PROBLEM HANDLING & RESOLUTION:
It is important that our colleague is well equipped in terms of knowledge and skills when handling guest complain. Each colleague must understand the Shangri-la approach and implement the guidelines. Our response to each guest complains is very critical and it will determine our skill in terms of customer service.
This handbook is created to guide F & B service colleagues to have quick guide understanding their operation. The reference of this handbook are taken from The Art of Barr Al Jissah book, LQA & Shangri-La Experience.. The terms and procedures could change from time and must be update accordingly.
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