48 Children’s dining utensils, crockery and furnishings such as high chairs will be creative and of excellent quality, in keeping with the restaurant’s other appointments. ☒ 49 Was an 'a la minute' option available on the buffet for egg dishes or advertised on the menu? ☒ 50 Were any unidentifiable food or beverage items clearly labeled and were the labels clean and consistent in appearance? ☒
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Were all dishes replenished as required?
52 Were the appropriate crockery, service utensils and glassware available?
53 While guests are at our buffet, our dedicated guides will proactively greet guests, expedite traffic, and describe the dishes highlighting local specialties and house specialties ☒ 54 During breakfast, we will be especially sensitive to the guest’s demeanor, reacting either with quiet remarks or engaging conversation. ☒
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55 During breakfast, we will visit each table to serve warm bakery items from an attractive basket, whilst explaining the different breads.
56 Was a chef present behind the buffet at all times (where a working station was present)? ☒
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57 Was the menu clean, in good repair, grammatically correct and easy to read?
58 If special dietary requirements were provided at any point during stay, were they automatically acknowledged? ☒ 59 Was the food presented in an appealing manner and did it directly resemble its description from the menu? ☒
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Was the food fresh and of good flavor? Was the texture of the food appropriate?
62 Was the food cooked as requested and served at the correct temperature?
63 64
Were at least two fresh juices available? Were breads/bakery items of excellent quality?
65 Was a selection of specialty teas/coffees available and was the coffee/tea hot and freshly brewed? ☒ 66 Did the outlet provide a comfortable dining/beverage experience (i.e. tables appropriately spaced, temperature is comfortable, music is played at an appropriate level)? ☒ 67 Were all tables in the restaurant consistently laid up and promptly cleared and re- laid when guests depart (i.e. cleared within 5 minutes and re-laid within 5 minutes of clearing)? ☒ 68 Were the tablecloth/place mat/napkin clean, pressed and free of any stains/tears (paper not acceptable)? ☒ 69 Were the correct cutlery, crockery and glassware provided and were they clean and in good repair? ☒
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70 Were salt and pepper cruets available and if so were they clean and full?
71 Were milk/cream and a full sugar selection (i.e. white, brown and sweetener) offered with the coffee/tea (n/a for green tea/herbal teas)? ☒ 72 Was there a minimum of three different preserves available on the table or at the buffet? ☒ 73 Were a selection of international newspapers, news sheets or a digital news option displayed in the restaurant or at the entrance? ☒
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74 Did the employee present the menu/wine list within 5 minutes of being seated?
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