GROOMING STANDARD
It is important that we project the best image of our self when in front of our guest, proper grooming, hygiene and professional appearance are important to gain respect in the workplace. We represent the Shangri-la brand where it is expected that we adhere to our company Grooming standards. Click this link Grooming standard
ROLES & RESPONSIBILITY:
Outlet Manager or Asst. Outlet Manager:
(Before every meal period and frequently when guests are present):
➢ Look at each employee’s uniform to make sure there isn’t a stain and that they look crisp and professional ➢ Walk through all the tables and make sure everything on the tabletop is immaculately clean and in good condition ➢ Make sure all the floors are clean and free of debris ➢ Look around the walls and ceiling to make sure there are no burned-out light bulbs or damage or stain ➢ Make sure the workstations are well organized and very clean, especially if a guest can see any part of it tidy – cleared of dirty dishes, extra supplies and absolutely no trash or dirty linens ➢ Visit or speak to every guest at some point during their meal, either by visiting their table or by greeting them – not just during arrival and departure ➢ Responsible for the operation, management and overall performance of the Food and Beverage operations. E.g colleagues, customer services and product quality ➢ Delegation of duties and responsibilities to his assistants is necessary to ensure the proper functioning of all phases of F&B service in the areas under his control. ➢ He is to implement all standardized procedures, rules and regulations systematically to be in line with hotel standards and policies.
Service Leader/Captain:
➢ Make sure that the guest is greeted and served promptly. ➢ Assist the Service Manager and his subordinates with the daily operation of the restaurant and colleagues' supervision. ➢ Oversees activity of Service Associates and ensures maximum service is extended to the guests in his assigned station.
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