Audit - 42/48 - 87.5%
Question
Response
Details
SERVICE "Was the guest greeted or acknowledged within 1 minute upon entering the restaurant/lounge?" In the case of a single diner, was a newspaper/reading material offered (applicable to all day dining venues only)? Did the employee present a menu (if applicable) and offer to take the food and beverage order within 5 minutes of seating? Did the employee explain any specials of the day where applicable (i.e. soup, fish, etc.) and/or any items that were not available? Was the waiter able to answer any questions with regard to the menu and its ingredients? Did the employee accommodate any reasonable off menu requests? Did the employee obtain a full and complete order (i.e. cooking instructions, accompaniments, etc.)? Was the correct drinks order served within 5 minutes of order? Were drinks served and cleared using a tray? Was the beverage poured in front of the guest (i.e. not pre-poured) in the case of canned, bottled or mixed drinks (not applicable to cocktails)? Was the correct order served within 15 minutes of order unless the employee informed the agent of an expected delay (i.e. due to longer preparation times)? Was the correct order served to each guest without any prompting required?
Was greeted by server within 2 minutes on sitting down.
No
No
Orientation of beverage collection was provided and food menu was presented on the last page
Yes
No
Sarah was able to explain the overall flavours of the “stinger” with confidence
Yes
N/A
Offered milk cream and sugar with tea
Yes
Yes
Yes
Yes
Yes
Yes
18 Jul 2019 / Kristi Grotsch Score (42/48) 87.5%
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