Hostess:
➢ Welcome guests in a warm and friendly manner. ➢ Ascertains their dining/lodging needs seats guests and manage the seating chart. ➢ Monitors restaurant activity to determine seating and dining flow. ➢ Responds to guest inquiries and requests in a timely, friendly, and efficient manner
Service Leader/Captain:
➢ Assist the responsible to promote and ensure guest satisfaction and maintain a safe and sanitary work environment. ➢ Assist the Service Manager and his subordinates with the daily operation of the restaurant and colleagues’ supervision. ➢ Oversees activity of Service Associates and ensures maximum service is extended to the guests in his assigned station.
Service Associate/Servers:
➢ His/her primary duty is to prompt and efficient service of all Food and Beverage items available in our outlets.
Deliver the service standards and to ensure provide the best dining experience.
F&B service is the essential link between the menu, beverages and other services that provide the best dining experience for our guests. It is essential that F & B service should master the basic requirements to perform its duty : Greeting our guest: 10 feet & 5 feet RULE ➢ When a guest is within a 5-foot radius, offer a genuine greeting or friendly gesture e.g., greet with smile & use guest name if know the guest ➢ When a guest is within a 10-foot radius, always acknowledge through right eye contact and smile .
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