General Manager Candiate Information Pack
Dear Candidate,
Station Hill is one of the largest ever development projects seen in the Thames Valley and will deliver a truly sustainable eco-system of blended uses that complement one another, setting a new benchmark for regional regeneration and creating a true capital of the Southeast. The project comprises best-in-class office space, a new residential community, artisanal retailers, restaurants and fitness providers all set around a new public square and pedestrian link between the town centre and station, creating a network of complimentary uses built upon our pillars of Sustainability, Wellness and Technology. Once complete, Station Hill will deliver: • Total development value in excess of £750 million • 2.5 million sq ft sustainable mixed-use community • 625,000 sq ft best-in-class office space • 1,300 private and affordable homes • 95,000 sq ft lifestyle-led retail and leisure space • Potential for a 200-bed hotel or later-living accommodation • Centre two-acre piazza They are seeking a Customer focused General Manager who will hold responsibility for all the operational output for One Station Hill and the Station Hill Estate. The General Manager will be responsible for creating a thriving community by building relationships with the residents, client, and local stakeholders, and with a keen eye for detail will maintain the asset to the highest quality. The General Manager will work in conjunction with Native Residential and the client to operate the building and estate in a way that gives the best possible employee experience, attracting the very best tenants for the long term and driving high quality footfall through the scheme. This role is suitable for an experienced leader within Property Management who has a proven track record leading and motivating teams, mobilising new buildings, handling complex service charge budges and providing top level customer service.
Please read on to find out more about this development and the opportunity.
This is Station Hill
A transformational development for Reading and the Thames Valley, a new centre of activity creating a connected live- work-play experience.
625,000 sqft 2 acres of public realm linking The Station and North Reading to the Town Centre of office space
95,000 sqft of activated lifestyle-led retail, leisure, and amenity space
new homes 1,300
Work at Station Hill ONE Station Hill redefines the traditional ‘office’ in a way not seen elsewhere, with sustainability and wellbeing informing all aspects of the new office building, having already received Platinum accreditation by ActiveScore, WiredScore and AirRated D&O, the building is targeting BREEAM Excellent, WELL Platinum and EPC ‘A’ ratings. Future phases will be a further 600 apartments and flexible planning consent to develop a market facing scheme. The candidate will work closely with the development team as this comes forward Experience Station Hill Dwell, people watch, or engage. Experience two acres of activated public realm, hosting a wide variety of cultural events all year round; set to arrive in early 2024.
Live at Station Hill Ebb & Flow are a duo of high-specification apartment buildings offering the best in contemporary urban living. Studio, 1, 2, and 3 bed apartments to rent. Eat and drink at Station Hill Station Hill’s independent restaurants, leisure, coffee shops, and rooftop bars make it Reading’s perfect meeting spot, from brunch to after-work cocktails. Station Hill provides 95,000 sqft of lifestyle-led, retail and leisure.
About LPC Lincoln Property Company (LPC) is one of the largest and most diversified real estate companies in the United States. LPC is the only U.S. real estate company to rank concurrently in the Top 10 lists of Management/Ownership of Office, Industrial and Multi-Family (BTR). Originally entering Europe in 1989 and subsequently partnering exclusively with AIG in 1997, LPC provided the entrepreneurial, development and operational expertise responsible for building a dominant platform resulting in delivering over 2.5 million square meters (27 million square feet) across 50 projects in 9 major European markets. LPC re-launched its European operations in 2016. The new entity focuses both on investment and development opportunities across all sectors.
LPC currently have 286.3m square feet of space under management across the globe.
About MGT MGT are an independent real estate investment and asset management business focused on residential asset classes in the UK and Europe. Our investment approach is analytical, data driven, and guided by understanding investment cycles, market segmentation and macro demographic trends.
The Role
Principle Duties and Responsibilities Below is a summary of the day-to-day functions of the role: • Leading the operations of the onsite team, ensuring excellence across all departments including facilities management. • Obtain and maintain all PMA KPIs. • Oversee the Technical Services Manager to ensure optimal M&E operation and comfort levels. • Maintain all accreditations (BREAAM, WELL, Net zero in operation, Wiredscore, Cyclescore, AirRated). • Oversee operation of the tenant engagement app. • Responsible for the management of the service charge budget of One Station Hill and the Station Hill estate. • Commercialisation of the Estate areas to drive income. • Act as the senior stakeholder contact in the wider Reading community. • Adopts the use of company technology to ensure accurate reporting to the Directors and Head of Commercial & Estates. • Implements and optimises strategies to ensure the smooth running of all aspects of the assets from mobilisation to stabilisation. • Leads on hiring, training & development of onsite teams. • Ensures that the appearance and physical aspects of the assets meets ownership standards and exceeds Customer expectations • Ensure the team responds promptly to Customer needs • Processes and approves payment of invoices pertaining to maintenance and operations of the assets on a timely basis. • Completes and reviews various daily, weekly, and monthly reports by making operating recommendations in a timely and accurate manner. • Supervises and ensures collection of all rent, service charge, insurance and recharges. • Supports the overall marketing/leasing efforts and offers input and suggestions in regards to promotions, advertisements, and pricing. • Oversees the planning and implementation of, and attends and monitors, various events. • Becomes active in the local business community to raise the profile of the building and estate. • Monitors the maintenance activities to ensure customer requests and preventative maintenance programs are being performed according to company standards. • Be front and centre whilst onboarding tenants
Person Specification • Previous experience within the com- mercial office building market in similar caliber buildings. • A passion for customer service and ensuring excellence. • Sound understanding of the challenges and nuances of running a large building and estate. • Sound understanding of building opera- tions and statutory obligations. • Strong understanding of health and safety regulations. • A collaborative working style and strong leadership qualities to ensure that peo- ple follow your lead/ and buy into your vision • A bright, clear and calm communication style • Be organised and methodical approach to tasks • Be able to work under pressure and meet tight deadlines • Ability to keep sensitive information highly confidential at all times.
How to Apply
If you would like to find out more about this opportunity or apply for this role, please get in touch with Native Residentials retained recruitment partner, The Management Recruitment Group.
Applications should consist of a CV and succinct covering letter.
Emilia Fasano M: 07851 259 868 e:emilia.fasano@mrgglobal.com Matthew Evans M: 07854 865017 matthew.evans@mrgglobal.com
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