The Role
Principle Duties and Responsibilities Below is a summary of the day-to-day functions of the role: • Leading the operations of the onsite team, ensuring excellence across all departments including facilities management. • Obtain and maintain all PMA KPIs. • Oversee the Technical Services Manager to ensure optimal M&E operation and comfort levels. • Maintain all accreditations (BREAAM, WELL, Net zero in operation, Wiredscore, Cyclescore, AirRated). • Oversee operation of the tenant engagement app. • Responsible for the management of the service charge budget of One Station Hill and the Station Hill estate. • Commercialisation of the Estate areas to drive income. • Act as the senior stakeholder contact in the wider Reading community. • Adopts the use of company technology to ensure accurate reporting to the Directors and Head of Commercial & Estates. • Implements and optimises strategies to ensure the smooth running of all aspects of the assets from mobilisation to stabilisation. • Leads on hiring, training & development of onsite teams. • Ensures that the appearance and physical aspects of the assets meets ownership standards and exceeds Customer expectations • Ensure the team responds promptly to Customer needs • Processes and approves payment of invoices pertaining to maintenance and operations of the assets on a timely basis. • Completes and reviews various daily, weekly, and monthly reports by making operating recommendations in a timely and accurate manner. • Supervises and ensures collection of all rent, service charge, insurance and recharges. • Supports the overall marketing/leasing efforts and offers input and suggestions in regards to promotions, advertisements, and pricing. • Oversees the planning and implementation of, and attends and monitors, various events. • Becomes active in the local business community to raise the profile of the building and estate. • Monitors the maintenance activities to ensure customer requests and preventative maintenance programs are being performed according to company standards. • Be front and centre whilst onboarding tenants
Person Specification • Previous experience within the com- mercial office building market in similar caliber buildings. • A passion for customer service and ensuring excellence. • Sound understanding of the challenges and nuances of running a large building and estate. • Sound understanding of building opera- tions and statutory obligations. • Strong understanding of health and safety regulations. • A collaborative working style and strong leadership qualities to ensure that peo- ple follow your lead/ and buy into your vision • A bright, clear and calm communication style • Be organised and methodical approach to tasks • Be able to work under pressure and meet tight deadlines • Ability to keep sensitive information highly confidential at all times.
Made with FlippingBook - PDF hosting