12101324 - Master Compliance Training Book

12/6/24

1. Be as clear and concise as possible: Not everyone may understand, make sure you are clear in your correspondence. 2. Be as professional as possible: DON’T push send if your mad! Once its gone its gone! 3. Have a good structure to your email: Structure your email in a manner that is easy for the reader to understand your key points to your email. 4. Don’t be ambiguous: We are regulators do need to worry about this! Do we? We are normally pretty straight forward. 5. It is ok to be direct: Depending on the topic you may have to be direct…no beating around the bush!

Tips for effective emails

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Phone Communication

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