12/6/24
Phone etiquette
• Phone etiquette is the way you represent yourself and your business to customers and coworkers through telephone communication. • Show professionalism : remember you represent the Commission, the Casino and even the Tribe. • Be positive and friendly : This helps increase the callers trust in you, don’t be dismissive or rude. • Speak clearly : Try not to mumble or be disengaged
7
One on One meetings
8
4
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