General Information
3ways to register for recreation programs
PROGRAM RATES Program rates vary and are subject to change without notice. Registered program rates are listed without tax. Town of Caledon reserves the right to cancel or alter any classes, single visit activities, times, costs or locations outlined in this guide without notice in the event of low enrolment, change of availability of facilities or instructor. NON-RESIDENT RATE Non-residents will be charged an additional fee of 10 per cent per program, per person. Non-resident fees for fitness memberships and facility rentals may vary. AGE REQUIREMENTS Children must be the minimum age required on the start date of the program (except Aquatic Leadership Programs where minimum age is required by the last day of the course). Age requirements are program specific and indicated throughout the guide. PROGRAM CANCELLATIONS There will be no registered programs scheduled on: Good Friday (April 15), Easter Sunday (April 17), Victoria Day (May 23), Canada Day (July 1), Civic Holiday (August 1). The Town may cancel any program or registration at any time. In the event that a program is cancelled by the Town, every effort will be made to accommodate the participant in another program. If there are no other programs which are satisfactory to the participant, a full or prorated credit on the customer account will be provided. No administration fee will be charged. All program cancellations will be processed as a credit on the customer account. A refund may be requested. PROGRAM TRANSFERS Program transfers will be permitted before the start of the third scheduled class, provided space is available. MISSED CLASSES In the event a participant is unable to attend a class(es), the Town regrets that a make-up class(es), refunds or credits will not be offered.
WAITLIST ETIQUETTE Please consider the following when choosing to go onto a waitlist: • Only waitlist once for each program, for each participant. • Choose either to stay on the waitlist or register for the same program at a different time – but not both. By doing both, you limit the opportunity for another participant to enjoy our programs. NON-SUFFICIENT FUNDS (NSF) A $46 fee applies to all NSF payments. Payment for outstanding balances will be accepted by debit, cash or credit card only. FAMILY DISCOUNT Families registering three or more children in the same session are eligible for a 20 per cent family discount to the least expensive program for the third and any subsequent child (children must be siblings). Discounts may not be available for all programs. The family discount option is not available on-line. ADULT 55+ Adults fifty-five (55) years of age or older are entitled to a 20 per cent discount on all adult registered programs (with the exception of Adult 55+ specific programs). Proof of age may be required at the time of registration. Material fees (if applicable) are not eligible for a discount. MEDICATION To ensure participants’wellbeing, please make sure that our staff are aware of any severe allergies or medical conditions. It is strongly recommended that children take any necessary medication at home under the supervision of a parent/guardian. Participants that require medication during program hours will be required to complete additional forms. Please ensure that all medication is kept in its original container. HEALTH AND SAFETY The Town will continue to follow and promote health guidelines for the safety of staff, patrons, and participants. All measures are expected to be followed as outlined by the Province of Ontario, Peel Public Health and Town of Caledon.
ADVERSE WEATHER - CLOSURES
REFUND POLICY - REGISTERED PROGRAMS General Programs / Active Living Programs / Aquatics Programs Withdrawal requests received before the course start date will receive a full credit on the customer account. Withdrawal requests received on the course start date but before the third course date will receive a partial credit on the Customer Account based on the number of classes that have already taken place (regardless of the number of classes attended). Withdrawals requested on, or after, the date of the third scheduled class will only be processed for medical reasons, when accompanied by a medical note. Camp / Single-Day Workshops / First Aid / Leadership Withdrawal requests submitted prior to the program start date will receive a credit on account. Withdrawals requested on or after the program start date will only be processed for medical reasons, when accompanied by a medical note. Clients will receive a partial credit on the Customer Account based on the number of classes that have already taken place. Camp and single day workshop withdrawals will be processed upon request and are subject to an administration fee of $15. Leadership and first aid withdrawals are subject to an administration fee of $50. The fee will be applied per registration per person. CODE OF CONDUCT The Town of Caledon is committed to providing an environment in which all staff, residents and visitors are treated with respect. Unsafe actions or incidents of violence, offensive language or harassment against, or by any person will not be tolerated. Anyone in violation of the above will be denied service and/or asked to leave the premises. Thank you in advance for your cooperation and contribution towards a respectful community space for all.
Every effort will be made to ensure that all recreation facilities remain open during regular hours of operation, with programs and services to the public continuing to operate as normal. In the event of severe, adverse weather, please check with your local recreation centre or visit caledon.ca. SUPPORT PERSONS The Town of Caledon encourages and welcomes participants with disabilities or special needs. Admission fees may be waived for support persons accompanying a person with a disability. Support staff may be available for preschool and youth programs upon request; limited spots are available. For more information regarding support persons or inclusion opportunities, please contact 905.584.2272 x.4204 or email us at recreation@caledon.ca . PHOTOGRAPHY AND FILMING Please note that to ensure the privacy of others, filming or photography is not permitted during registered programs and/ or drop-in programming. Town staff may take photos for marketing purposes but will confirm permission in advance for In order to ensure the safety, comfort, and privacy of all patrons using our facilities, the use of electronic devices (e.g. cell phones, digital music players, portable video game consoles, etc) are not permitted in change rooms / washrooms due to the integration of cameras into these devices. CREDITS ON CUSTOMER ACCOUNTS Credits less than $50 will become the property of the Town after one year of inactivity. Credits greater than $50 will become the property of the Town after three years of inactivity. Customer Account Credits may be refunded upon request, subject to an administration fee. those 17 years and younger. ELECTRONIC DEVICES
Online registration system Online registration begins at 8 a.m. Program registration is as simple as the click of a mouse. It’s fast and secure! Visit caledon.ca/register. Telephone Phone registration begins at 8 a.m. Payment must be made at the time of registration by Mastercard or Visa. You may experience longer wait times on a registration date. Call 905.584.2272 x. 7327. In-person In-person registration begins at 8 a.m. at the following locations: • Caledon Centre for Recreation andWellness
Advance online registration for Caledon residents starts March 9, 2022 at 8 a.m.
• Mayfield Recreation Complex • Southfields Community Centre
Registration Dates
Registration Method
Town of Caledon Residents
Non-Residents
Online
March 9, 2022 at 8 a.m.
March 16, 2022 at 8 a.m.
In-person / phone
March 16, 2022 at 8 a.m.
March 16, 2022 at 8 a.m.
For more information, please visit caledon.ca/recreation or call 905.584.2272 ext.7327 .
For more information, please visit caledon.ca/recreation or call 905.584.2272 ext.7327 .
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