Area Manager - UK Central
Candidate Information Pack
YUGO Who we are ..
Yugo is the trusted name for student housing, globally. Every day we connect young people to opportunities and students to amazing spaces. Here at Yugo we like to do things differently. It's about people, planet, and passion. We are looking for #Futureshapers who want to positively influence and shape the lives of others. We want the people who relish not knowing how things are going to turn out but are up for the ride anyway - they make the most of the opportunities they’re given and create their own opportunities even if none are given – they shape the future for themselves and for others. We’re a brand that lives and breathes our purpose. We’re on a mission, a mission to better the planet, to empower our students on their educational journey, support their holistic needs and provide them a safe space to do this.
Under our LiveYour Best Life Programme and our three pillars – YugoEco, YuGrow and YuPro, we co-create with you… our students and we’ll support you on several levels. Think internships, certifications, bettering the planet, beach clean ups, student councils and so much more. Yugo was created through merging The Student Housing Company, Nexo Resiencias and Uninest with UComm in the USA. Same amazing team on the ground, different name above the door.
See how we can offer a truly differentiated living experience.
Our Global Footprint
USA
40 spaces
31 Cities
180 Yugoers
53 spaces
29 Cities
451 Yugoers
Europe
5 Cities
7 spaces
74 Yugoers
APAC
Our motivation
Our main objective is to create a culture that allows our Yugoers to be themselves and to bring all of who they are to work. We want to be sure to remain consistent in providing content and resources to our teams and to ensure we drive our culture from our teams and we educate ourselves in all areas and dimensions of diversity, equality, belonging and inclusion.
Connect & Reward Mentorship, Allyships, Networks
Feedback via surveys & focus groups
Activities Quarterly sessions
Support Partnerships and resources
Reporting for accountabilty and to set targets
The Role …. Yugo is the trusted name for student housing, globally. Every day we connect young people to opportunities and students to amazing spaces. Here at Yugo, we like to do things differently. It’s about people, planet, and passion. Our Area Managers are responsible and accountable for a geographically dispersed group of spaces within our portfolio and this role will look after our spaces in Central UK. The Area Manager will lead and support our City and Residence Managers to drive forward positive and memorable experiences for our students, as well as setting the future direction for the area. Reporting directly into the Head of Operations, you will drive the overall strategic agenda for the region.
• Be Acting responsible towards others and the planet. Making sure to deliver on our three Pillars to ensure our students live their best life. YugoEco, YuPro and YuGrow. • Ensure that our students live their best life, so that we exceed their expectations and they re- book or refer us to others. • Take a commercial approach to managing the residences whilst actively seeking ways to maximise revenue, including summer occupancy and alternative use strategy, and to identify ways to drive greater efficiency and reduce the cost per bed. • Be accountable for the delivery of all KPIs of the spaces under your responsibility, including the delivery of income targets in accordance with sales process and standards; regularly monitor performance and take action where necessary. • Lead on the annual budget setting process and the budget reforecast for the residences in conjunction with the Assistant Residence Managers. • Oversee and support regulatory and compliance issues, as well as managing the financial performance of all spaces within the area. • Take responsibility for asset mobilisation of any new residences in the location- to include the set-up of operational costings, people structures, standard operating procedures, recruitment of the teams and coordinating a meaningful onboarding experience in readiness of practical completion. • Provide and manage an escalation matrix in the event of an emergency, liaising with any press and responding to investors as appropriate.
Here’s what you’ll do:
• Lead and inspire the operational teams to perform across the spaces of your responsibility. Be Ensuring that boundaries are there to be challenged and encourage a bias for action attitude across the teams. • Line manage and act as a coach to the City and Residence Managers within the area, including conducting regular one-to-one’s, appraisals, creating development plans and any other forms of people management that are required. • Liaise with student groups and University partners in order to drive the business forward and to manage and maintain productive ongoing relationships. • Act as an inspirational lead to the team by exceeding expectations for our residents; oversee the delivery of outstanding customer service by others
Here’s what you’ll need:
• Relevant experience of managing large, multi-site teams in the hospitality industry. • Proven financial responsibility including managing forecasts, budgets and P&Ls. • Experience of developing a continuous improvement culture. • Resilience and adaptability as well as great cultural diversity awareness. • Ability to spin lots of plates at once and manage competing priorities.
What we offer.. And the benefits? Well apart from working with an amazing team of people you will also receive.
Competitive salary with annual discretionary bonus
5 weeks’ annual leave
Access to a whole host of perks like discounts on groceries, gym memberships, travel, and entertainment
Subsidised Health care & employee assistant program
Cycle to work scheme
Social events and more!
Application Process:
Applications should consist of a CV and covering letter (no more than one side of A4).
Applications should be sent to
Hannah Searle: hannah.searle@mrgpeople.co.uk 07966 827 413
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