KEY RESPONSIBILITIES
Strategic Leadership • Lead, develop, implement and oversee strategic business plans for short, medium and long term configuration of operational services across the site and lead on the delivery of those plans. This would include the move towards the Trust operating on a consistent service basis every day of the week. • Strategically lead, develop and manage the delivery of non-clinical support services on site whilst driving up the quality of services provided within financial constraints, maintaining and building on high standard, responsive services. • Develop and maintain strong external strategic relationships with GSTT strategic partners, within KHP, across the ICS, and beyond, leading the engagement process with strategic stakeholders. • Develop and maintain strong working relationships with senior corporate and finance colleagues so that there are robust systems in place for on-going monitoring and effective tracking of multiple, complex, transformation and development plans. • Supported by the Director of Performance and Improvement, lead the transformation of operational services on site through implementing operational service standards driven through excellence in staff engagement and the use of performance data to drive improvement and compliance. • Supported by the Head of Investment and Resources and the Finance team, lead the planning of the annual budget provision for all site operational services reflecting business targets and service offerings with clearly delineated, auditable budgets and financial performance measures. • Keep the Directors of Essentia, Board of Directors, Trust Chief Operating and external partners and clients up to date with operational performance through regular and exception reporting, providing expert and specialist advice and guidance where expert opinion differs, and overcoming barriers to understanding and acceptance. Operational Management and Service Delivery • Create clear lines of accountability for service provision and performance and set clear and measurable strategic objectives for operations, in terms of financial, quality, safety and service targets. • Strategically manage external relationships, creating a positive, outwardly unified relationship between all Essentia services, especially engineering with projects and soft services. • Ensure that change plans are translated into embedded working practices which improve outcomes and support the delivery of services and achieve demonstrable value for money. 17 Site Director
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