DIRECTORS OF COMMERCIAL ROLES
Ask them the following three questions: 2. What L&D programs do you suggest the hotel needs in 2019 and why?
7 Habits workshop "1. Customized modules designed to meet the individual outlet / area service style. This will ensure that every outlet has the focus maintained on the cuisine and the style of service.2. More of Spoken English sessions for front line colleagues - This is required as the quality of spoken English of some of our front line colleagues is not upto the mark." Negotiation skills, Delphi refresher , Team bonding , Converting queries/ leads into business Delphi Training Interactive NCO, product knowledge and guest engagement "Negotiating skills (for Reservations and Events) to improve our commercial argumentation and resultsSales technique and story telling in order to build a relevant commercial speech to sell our hotel" Luxury Immersion program On-the-job training; Mentoring scheme; Cross & Inter-department trainings; External Trainings from another company. 7 Habits; STAR kind of training for S&M unique selling points about hotel to L5, the storytelling skills "1) Innovative thinking - to foster creativity whilst upselling the Hotel taking into consideration the performance of our comp.set2) Creating awareness on driving revenue - to ensure that the marketing goals are met3) Understanding the customers - in order to cater for their needs based on the changing trends" Boosting Employee Engagement and Upselling Techniques As below
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