GENERAL MANAGERS
Ask them the following three questions: 2. What L&D programs do you suggest the hotel needs in 2019 and why?
Program to understand millennials. As many of the leaders in the hotel are Gen X,understanding our millennial colleagues is vital to create the synergy among the team. Understanding P&L, Revamp of Generic Programs, Golden Circle / SLA app Overview to be included in NCO Guest engagement for colleagues in guest -contact areas, some specific skills training for Omani colleagues "Recruitment Training for our Managers to be effective in interview process. The reason is to teach our managers how to select the right people for the right role." "Immersion program at the hotel level / Basic Finance for Non Finance professionals / System related trainings" Sales, Leadership, cross-exposure Drive Interpersonal and Interpersonal Skills for Leaders to drive colleagues with empathy to achieve organisation's goals. Service sequence drive with actual demonstration to enhance the product. Customer and Service Excellence "1) Time management which leads to productivity (Senior Executives and Senior Service Managers). Learning the skills of managing time in order to be more efficient.2) Creating upselling opportunities to boost company revenue" Social Media importance and awareness sessions Chinese cultural needs and perhaps speakers due to the demographic of customer segment we are attracting from Asia, along with Forbes service training in order to capture the North American segment and market of guest. "1. Revenue Optimisation & Cost control - It is necessary that all Managers think about their unit as a business entity.2. Digital tools and their utilisation - We need to stay relevant and this is also an important time saving measure."
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