DIRECTORS OF HUMAN RESOURCES
Ask them the following three questions: 1. What are the L&D priorities / needs in your hotel in 2019?
On the job Training for Operation departments. 1. Specific programs for departmental trainers 2. Quality and Weekly improvement 3. Wine / Food & Tea Coffee (Product knowledge trainings) Coaching & Mentoring
Leadership & management skills are missing as well as some specific functional skills/knowledge for managers Leadership Languages Learning Etiquette
*All compliance trainings need to be online such as Code of Conduct, Sexual Harassment, FLS and SFSMS. Colleagues should be able to add their e-signature on digital platform. *Management Team needs to understand and adopt the importance of L&D strategy in the company for personal growth and business success. They need to be alert
for the changes and cooperate for the upcoming projects. Core Learning Programs / ELP Master Trainer Program
Basics for Service Excellence; Importance of Trust You; Customer Recovery Soft skills training, Technical training, Revenue training, Empowerment Focus on Functional Skills for L5 Colleagues. Design videos and manuals to standardize the learning methodologies. Back to Basics, culture drive, re-inforcement of departmental trainers 1) Fostering positivity whilst consistently embracing the Shangri-La core values 2) Customer Service Excellence at all levels 3) Enhancing the team building for L1-L3 and L4-L5 colleagues Focus on skill programs
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