FUTURE OF PAYROLL REPORT
Payroll enquiries
Type of query and complexity
54.18 %
24.90 %
10.88 %
6.28 %
3.77 %
QUERY ON PAYSLIP
TAX CODE QUERIES
OTHER
REWARD AND BENEFITS
NEW STARTERS
It is hardly surprising that the majority of queries received into the payroll department are relating to payslip queries. Many employees do not understand their payslip, how it is structured or their deductions from pay. This can lead to unnecessary stress for employees, and increased workload for payroll departments. The CIPP recommends educating employees about their payslips. Payroll departments could be (and we know many are) proactive in developing frequently asked questions, or presentations (either live or recorded) to make available to employees to cover some of the most common questions. National Payroll Week, run by the CIPP in September each year, is an excellent opportunity for payroll departments to develop and communicate such tools.
Payroll professionals should develop these tools and communicate the value of them to management and board; employees are less productive if they are spending time querying their pay.
What was surprising with the results to this section was the low response with regard to reward and benefit queries.
This could suggest that: l Employees are not engaging with the reward and benefits available to them, OR; l Employees fully understand their reward and benefits packages.
The latter is unlikely; if employees do not understand their payslip, it would be more probable to be a lack of engagement. This provides another opportunity for National Payroll Week, (or any other week), for payroll professionals to communicate the overall remuneration and reward package available to employees. Ensuring that employees understand their total worth to an organisation could increase employee engagement and motivation, and ultimately the organisations’ productivity and profitability.
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CIPP AND WORKDAY
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