Pirtek Thurrock – never a bridge burned
It is Pirtek Thurrock’s enthusiastic and hard-working attitude that sets it apart from its competition. Because of its wish to go above and beyond for the customer, the centre is first on the list when crisis hits local companies with unusual requirements. The centre has quite literally been raking in business by the armful. Pirtek Thurrock’s dedicated nature was amply demonstrated when loyal customer Brian Doogue Haulage Ltd called with a serious problem that needed to be solved quickly and efficiently. One of the company’s trucks had hit a bridge on the M25, resulting in all the hoses in the arm of the excavator it had been transporting being damaged. As it was due to board a boat in Tilbury the following day, the company needed trustworthy, dedicated and timely support. When the Thurrock centre received the call for help, it immediately got its highly trained staff into action. Typically for a Pirtek engineer, although he was due to be released at midday after working on stock take and call-outs until half-past eleven the night before, Matthew Ho did not hesitate to head out and assist. Within the hour he was working in conjunction with Brian Doogue Haulage’s fitter, quickly identifying the hoses and fittings that would need to be supplied by Pirtek so that an order could be made. Having stayed behind to await the order, Pirtek’s network support team member, Tony Spencer, had the process up and running in no time.
Pirtek team members working together to go above and beyond for the customer meant Thurrock’s engineer had removed the damaged hoses and successfully made up new ones just three hours later. This could not have been achieved so promptly had the 20 metres of 420 bar 1” and 20 metres of 420 bar ½” not been ordered and delivered so efficiently. By only half-past-eight that evening, the customer’s large machine, which had been in an extremely dire situation that morning, was up and running, ready to begin its journey once again.
All this was thanks to Pirtek Thurrock’s “stirling effort”.
www.pirtek.eu
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