MHDA Research Conference Update: Co-Designing a Consumer Advisory Group at Macquarie Hospital
What This Means for Staff
Staff play a critical role in creating a culture where consumer feedback is welcomed, valued, and acted upon. The proposed CAG complements existing feedback channels by fostering transparent consumer partnerships in service design and improvement, helping close the feedback loop and build trust."
We encourage all staff to: Support consumer participation in feedback initiatives Promote transparency and responsiveness Engage with peer workers, consumers, and carers as partners in service improvement
Acknowledgements
Special thanks to the CAG working group, Rehabilitation Program Staff and Activitity nurses, and all consumers who contributed to this project. We hope that their insights will help shape the future of care at Macquarie Hospital.
CAG working group: Simon Cleary, Suzanne Glover, Adam Hraiki, Alex Kelly, Karen Klarnett, Euan Macleay, Maddie Migdoll, Sarah Mithoefer, Natalie Watson .
Rehabilitation Program Staff: Lisa Maree Taylor Activity nurse Tarban Unit: Mathew Barry
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