Quality Corner Adult Admitted Patient Survey – 2024 results The Bureau of Health Information (BHI) coordinates the NSW Patient Survey Program. Each month, thousands of people are asked to complete a survey reflecting upon their recent experience with the NSW public healthcare system. The 2024 Adult Admitted Patient Survey (AAPS) was completed by 25,658
patients who received care in one of the 86 NSW public hospitals. Of the 278 patients who responded about their care at Ryde Hospital: • 72% rated their overall care while in hospital as ‘Very good’ • 81% ‘Would Speak Highly’ if asked about their hospital experience by family and friends
Areas of High Performance
Opportunities for Improvement
• 95% always had identification bands checked
• food quality
• 90% always treated with respect and dignity
• patient involvement in discharge decisions
• 88% told who to contact if worried after leaving hospital
• teamwork among health professionals
• 86% cultural and religious beliefs were always respected
• patient privacy
• 85% staff were polite and welcoming
• adequate discharge services arranged
• 84% health professionals were always kind and caring.
• 84% received the right amount of information
The survey results are very pleasing and a testament to the wonderful care and services provided by all staff at Ryde Hospital. Thank you and well done !! Ryde Hospital results are available on the intranet HERE The full NSW report can be found HERE Applied Safety & Quality Program 2026 Are you passionate about improving safety and quality in healthcare? Applications are now open for the 2026 Applied Safety & Quality Program. This year-long program connects participants with subject matter experts in safety, quality, and improvement, and empowers staff to create sustainable improvements, enhance clinical governance, and drive a culture where safety and quality are embedded in everyday practice. Graduates may earn 4-8 credits towards postgraduate study with partner universities.
Applications close on 14 November 2025. Further information can be found HERE.
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