Debrief - Customer Focus

Debrief – customer focus

HIGHLIGHTS OF THE EXERCISES

• Meaning of internal customer • Focus on internal customer care • Emerge as a winner in the difficult times

• Identify internal customer and consult them about their needs • Understand the art of serving your internal customer as though they are external customers • Steps to create effective internal customer perspective in the organization

• Learn four principles to create customer focus culture in the organization

• Understand how to care for each other and fulfill commitments • Build stronger relationships to face your challenges more effectively

• Important factors for an organization to be a customer centric organization • Discover the needs of customer to create a unique experience • Strategies for effective relationship between managers and employees

• Factors that make the brand as ‘Most Trusted Brand’ • REAPS model to connect with the customers • Process to understand the needs of the customer

KEY TAKEAWAYS FROM THE PROGRAM • Meaning, characteristics and types of customer • Art of dealing with customer needs • Processes to enhance the customer service • Deliver high customer value and enhance customer satisfaction

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