NSLHD News June 15

WELCOME VIDEO LAUNCHES AT GRAYTHWAITE Ryde Hospital’s Graythwaite Rehabiliation Centre has officially launched its new welcome video for patients, their families and carers.

their families and carers on admission to the centre on an iPad, and is available in six languages based on the demographics of past patients and the local area, being English, Mandarin, Cantonese, Italian, Korean and Armenian. Ryde Hospital General Manager Heather Gough congratulated the team on making the video as well as those who participated. “They have been able to put together a fantastic video with translations that cater for a number of culturally and linguistic diverse backgrounds,” she said. “It really is a fabulous opportunity for patients and their families and carers to see what Graythwaite is about.” The video was launched earlier this month with great excitement to see familiar surrounds and faces onscreen, and to cut and enjoy the celebratory cake.

The welcome video was one of the four solutions from the Improving Graythwaite Outcomes project in 2020 and was funded via a successful pitch to the NSLHD Innovation Program. The video features Graythwaite Rehabilitation Centre staff and patients. Physiotherapy Rehabilitation Team Leader Julia Scott, who was heavily involved in the project, said the video is a quick and easy way to welcome patients to the centre. “It is designed to make them feel prepared and confident to transition to the centre, as well as understand the rehabilitation process,” she said. The video will be shown to all patients,

Ryde staff at the launch of the new video

Help is just a phone call away A new telephone concierge service has been launched to help health and social care workers easily find services for their frail and older patients. Health Navigators is staffed by local nurses with knowledge of the northern Sydney health system who will navigate the health and community services for you – removing the need for you to do the searching and instead spend that valuable time caring for patients. Designed with the Northern Sydney Primary Health Network (PHN), the collaborative initiative will also help GPs and is open to any medical professional within Northern Sydney Local Health District. NSLHD Program Manager for Commissioning and Collaboration James Inglis said: “Health

Navigators can help staff whenever they care looking for a service for an elderly patient in northern Sydney, including during discharge planning or the ongoing care of a patient in the community. “For example, Health Navigators can help with identifying whether a service caters to a patient’s unique needs; advice on a service referral criteria or whether there’s capacity to take on new patients.” The free service will operate Monday to Friday, 8am to 6pm. Phone 1800 271 212. If you’re unable to get through to them, leave a message and they will call you back. Alternatively, a written request can be made via an online form available here: https:// sydneynorthhealthnetwork.org.au/programs/ northern-sydney-health-navigators/



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