Government of Kuwait & SAP
Government of Kuwait and SAP SAP Point of View | 2026 Driving Digital Transformation in Support of New Kuwait
" رشق لوطننا العزيزستتوالى وتتحقق فيه الإنجازات والتطلعات وفق ترتيب متفائلون بغد م ي كافة مسارات التنمية المستدامة أولويات تنموية طموحة تحدث نقلة نوعية ف ."
His Highness the Amir of the State of Kuwait, Sheikh Meshal Al-Ahmad Al- Jaber Al Sabah
Executive Summary Government of Kuwait & SAP
Executive Summary
Kuwait’s 2035 Vision
Kuwait has exploited its strategic competent leadership, and oil revenue to significantly improve the quality of life of its citizens during the last decades. The Government of Kuwait aims to continue prospering by reducing its reliance on oil and transitioning to a knowledge-based economy. This Vision was founded on seven main pillars:
1. Sustainable Economy 2. Effective Civil Services 3. Sustainable Living Environment;
4. Developed Infrastructure 5. High quality Healthcare 6. Global Positioning 7. Creative Human Capital.
Kuwait’s government initiated a reform program to boost the country’s economy and enhance the climate for small and medium-sized businesses. At the same time, the government unveiled Vision 2035, a plan to reshape the country for its residents.
Executive Summary Proposed SAP Partnership
SAP can greatly contribute to the country’s digital capacity-building goals, which are in accordance with national plans, worldwide trends, and Kuwait’s broader digital agenda; specifically, in : Kuwait’s ambitious economic priorities and ongoing modernization goals Vast reforms, including economic reforms following a recent changes in government, offer ample opportunity for digital transformation Enhancing overall government productivity Eliminating redundancy to benefit from economies of scale and improve efficiency of government processes, for better agility Through a collaborative, integrated approach, SAP will drive sustainable value across government entities by streamlining operations, enabling data-driven decision- making, and enhancing service delivery to citizens.
Leading public sector organizations are partnering with SAP to drive immediate positive outcomes across key priority areas.
of public sector organizations are making sustainability a strategic priority and competitive differentiator
30%
Fewer days to close annual books for public sector organizations where historical data can be easily accessed to facilitate year- to-year comparisons
23%
Reduction of cost per FTE where multiple channels, such as e-mail and the Web, are used to interact with citizens
11%
Leading public sector organizations are partnering with SAP to drive immediate positive outcomes across key priority areas.
Audit costs
-22%
When organizations use automated rather than manual controls
General Ledger and closing costs When general ledger and financial systems are integrated
-90%
Our Understanding Government of Kuwait & SAP
Economic Overview
Population: ~5 million GDP per Capita: ~$32,000 World's 6th largest oil reserves. Kuwait Vision 2035 is a strategic development plan that outlines Kuwait's aspirations to become a globally competitive nation by the year 2035; digital transformation is at the centre of this plan in which SAP can play a significant role.
GDP USD Billion
GDP growth rate of 3.2% CAGR between 2018 and 2023. The oil sector contributes to ~50% of the GDP and accounts for ~90% of export earnings and fiscal revenues. GDP is expected to decline at a CAGR of 2.7% between 2024 and 2029.
Economic Outlook
Rising Deficit Kuwait’s financial deficit has accumulated to over KD 33.6 billion ($ 109 B) since 2015 and is projected to reach KD 60 billion ($196 B) by 2028/2029 if no changes are made to current financial policies. In 2024, The Minister of Finance proposed maintaining public spending and increasing non- oil revenues as measures to address the deficit. As the GDP and the economy relies heavily on oil prices, and as Kuwait works to diversify away from an oil-based economy, SAP play a key role by driving economic growth through enhancing efficiency and innovation across industries through its innovative business solutions. This can be in many ways, e.g. streamlining operations, enabling real-time data- driven decisions, and ensuring regulatory compliance. Additionally, SAP will support Kuwait’s sustainability goals, leading to a more resilient, competitive and sustainable economy. How SAP can help
Kuwait Vision 2035 Kuwait aims to restore its regional leadership role as a financial and commercial hub, while enabling a balanced and sustainable national development model. The vision focuses on strengthening institutions, modernizing infrastructure, and empowering human capital to enhance competitiveness and overall quality of life.
Sustainable & Diversified Economy • Increase local productivity and
Effective Civil Service • Enable government administration by restructuring government bodies
development of non-oil economic sectors • Improve standards of living for citizens • Engage the private sector into the national economic activity of the country and sustainable economy.
Kuwait Vision 2035
High-Quality Healthcare • Achieve security, health and well-being to serve the individual and society
Sustainable Infrastructure & Living Environment • Support human and social development • Improve residential policies to support development
Global Positioning • Regional leadership role as a financial and commercial hub
Creative Human Capital • Train and qualify national human resources
How can SAP Help Kuwait achieve its Vision Government of Kuwait & SAP
How can SAP help Kuwait achieve its Vision 2035 As the Government of Kuwait advances its Vision 2035 agenda, digital innovation and modern enterprise platforms are essential enablers of success. By adopting proven best practices through integrated technology solutions, Kuwait can accelerate strategic objectives while enhancing operational efficiency, transparency, and citizen engagement across all government sectors.
Overview MoF UGRP is a core digital initiative under the “New Kuwait 2035” agenda, designed to centralize and integrate public financial resources for enhanced efficiency and transparency across government entities. By consolidating budgeting, procurement, expenditure tracking, and asset management into a single secure platform, UGRP enables real-time data sharing, reduces operational silos, and supports strategic fiscal decision-making. A UGRP deployment, featuring automated workflows and seamless interoperability, will optimize resource allocation, strengthen governance, and position Kuwait’s public finance system as a model of digital excellence in the region.
Ministry of Finance
UGRP Transformation
The Ministry of Finance (MoF) Unified Government Resources Planning (UGRP) is responsible for centralizing, integrating, and managing Kuwait’s public financial resources across government entities. It oversees budgeting, procurement, expenditure tracking, asset management, and fiscal reporting to support unified resource allocation, operational efficiency, and strategic national priorities.
Ministry of Finance UGRP Transformation
SAP Solution Capabilities Consolidate budgeting, procurement, revenue, and asset data into a single, integrated platform, enabling real-time fiscal visibility and consistent decision-making across all ministries and authorities. AI-powered automation accelerates critical financial processes, budget consolidation, commitment control, vendor payments, and compliance validations. Predictive analytics forecast budget trends and support strategic resource planning for the entire public sector. Real-time performance monitoring delivers actionable insights into spending patterns, program progress, and KPI tracking, enabling data-driven decisions and optimized resource allocation across government.
Overview MoF's digital taxation modernization is a core pillar of the national “New Kuwait 2035” agenda, focused on building a modern, data- driven tax administration that supports fiscal sustainability and economic diversification. By digitizing tax processes end-to-end and integrating them with national financial platforms, the MoF aims to enhance efficiency, transparency, and ease of compliance for individuals and businesses while strengthening non-oil revenue generation.
Ministry of Finance
Taxation Modernization
The Ministry of Finance (MoF) Taxation division is responsible for developing, administering, and overseeing Kuwait’s tax policies and revenue collection frameworks. It manages corporate tax, foreign entity taxation, excise duties, and financial compliance to support national fiscal stability and economic diversification.
A comprehensive digital taxation program, will position Kuwait as a competitive, investment-friendly financial hub in the region.
Ministry of Finance Taxation Modernization
SAP Solution Capabilities SAP’s Tax and Revenue Platform delivers a scalable digital foundation for end-to-end taxation processes, from taxpayer engagement and filing to collection, compliance, and revenue forecasting, supporting both citizens and tax officials with seamless, transparent interactions. AI-driven automation accelerate critical workflows: smart collection and classification, enhanced anomaly detection and compliance risk scoring. A robust, secure, and scalable platform enables rapid integration with existing systems, unified data management, and continuous innovation, providing the technical foundation for Kuwait’s tax modernization agenda
Overview The Civil Service Commission (CSC) drives digital modernization under “New Kuwait 2035,” transforming civil service into an efficient, transparent system that prioritizes citizen services and operational agility across public entities. Through Sahel App integration, facial recognition attendance, automated job tracking, and analytics for oversight, CSC eliminates paperwork, provides 24/7 access, and fosters data- informed management of the workforce. The CSC manages a vast workforce with complex HR processes requiring scalable, integrated digital systems for seamless operations.
Civil Service Commission
Empowering Citizen Centric Civil Service
The Civil Service Commission (CSC) is responsible for modernizing and overseeing Kuwait’s civil service operations through digital transformation. It manages administrative processes, workforce development, e-government service integration, and performance oversight to support efficient, transparent, and citizen-centric public sector delivery under “New Kuwait 2035”.
Civil Service Commission Empowering Citizen Centric Civil Service
SAP Solution Capabilities Comprehensive HR and public sector solutions, featuring HR core, intelligent workforce management, analytics, and automation. This streamlines administrative workflows, enable real-time insights via the Sahel App integration, and support paperless, facial recognition- enabled attendance and applicant tracking. Digital transformation for CSC, leveraging AI-driven analytics, cybersecurity, and partnerships with CAIT, will optimize efficiency, enhance transparency and citizen services, and position Kuwait's civil service as a leader in agile, data-driven governance under “New Kuwait 2035”.
Overview MoH advances digital transformation under “New Kuwait 2035,” building a sustainable, efficient healthcare system through interoperable data platforms, track-and-trace technologies, and analytics for patient safety and resource optimization. By implementing serialization with 2D codes, unified clinical/administrative systems, Health Technology Assessment (HTA), and predictive analytics, MoH ensures product authenticity, just-in-time supply chains, evidence-based decisions, and reduced waste/stock-outs. A comprehensive MoH digital strategy, will enhance care quality, rationalize expenditures, and position Kuwait’s healthcare as a model of innovative, patient-centric excellence in the region.
Ministry of Health
Transforming Healthcare
The Ministry of Health (MoH) is responsible for public health policy, preventive and curative services, and regulating healthcare delivery for Kuwait's citizens and residents. It oversees supply chain integrity for pharmaceuticals and devices via track-and-trace systems, integrated health information platforms.
Ministry of Health Transforming Healthcare
SAP Solution Capabilities A national health governance platform designed to unify Kuwait’s healthcare value chain, leveraging AI and real-time analytics to strengthen oversight, elevate service quality, and optimize system- wide performance. High-impact modernization enabling measurable improvements in operational efficiency, achieving up to 20% gains in visibility, process performance, and waste reduction within the first year of adoption. A value advisory methodology that provides MoH with benchmarking against leading global health systems, data-driven KPI modelling, and business-case development to accelerate the shift toward a modern healthcare system aligned with “New Kuwait 2035.””.
Overview The growing scale and complexity of Kuwait’s FMCG sector require modern digital systems that can ensure product authenticity, strengthen market oversight, and streamline supply-chain operations across importers, distributors, and retailers. A unified Track & Trace system will enhance visibility, reduce counterfeit risks, and improve recall effectiveness across the country. Leveraging advanced analytics and digital monitoring tools enables regulators and FMCG companies to optimize inventory flows, improve inspection efficiency, and align Kuwait’s consumer- goods ecosystem with global standards for safety and transparency
Ministry of Health
Track & Trace for FMCG is a unified digital system that assigns each consumer product a unique, scannable identity. The system enables government regulators and FMCG companies to verify product authenticity, prevent counterfeiting, improve recall accuracy, and ensure compliance with Kuwait’s food safety and consumer protection standards. Track & Trace for Fast Moving Consumer Goods (FMCG)
Ministry of Health Track & Trace for Fast Moving Consumer Goods (FMCG)
SAP Solution Capabilities Advanced analytics, embedded dashboards, and digital workflows that streamline inspections, optimize stock movements, and support Kuwait’s broader Vision 2035 goals for safer markets, smarter trade systems, and higher consumer confidence. An end-to-end framework that integrates serialization, batch tracking, and real-time product visibility across importers, distributors, and retailers, strengthening compliance with Kuwait’s food safety and consumer-protection requirements. AI-powered monitoring systems that detect anomalies, prevent counterfeit goods, and enhance recall accuracy by providing regulators and FMCG companies with unified, real-time supply-chain intelligence.
Overview PIFSS requires tightly integrated digital systems to manage contributions, pensions, and social insurance programs with high accuracy and transparency. A comprehensive digital transformation, will enhance operational efficiency, reduce manual processing, and support faster, insight- based decision-making across all departments. PIFSS is committed to improving service quality, strengthening information security, and expanding digital self-service adoption to ensure a resilient, efficient, and future-ready social security ecosystem for Kuwait’s citizens.
Public Institution for Social Security Digitally Empowered Social Safety Net The Public Institution for Social Security (PIFSS) is Kuwait’s national social insurance authority, responsible for managing pensions, end-of-service benefits, and comprehensive social protection programs for citizens across the public and private sectors.
Public Institution for Social Security Digitally Empowered Social Safety Net
SAP Solution Capabilities A unified transformation framework that modernizes contributions, pensions, and the management of cases while ensuring full data integrity and secure cross-entity integration. AI-enabled service automation that accelerates citizen interactions mirroring SAP public-sector results such as automated inquiry classification, fewer cases needing manual handling, and 77% same- day resolution rates1. SAP’s global government clients have achieved faster processing cycles, reduced manual workloads, and higher public satisfaction.
Overview With large-scale housing programs, multi-year capital projects, and the development of new cities, PAHW’s operations require tightly integrated digital platforms to manage planning, delivery, and long-term sustainability. As PAHW advances its digital transformation under Kuwait Vision 2035, a structured approach supported by cloud platforms, real- time data, and advanced analytics will improve project transparency, reduce waste, and accelerate delivery across housing initiatives. By adopting BIM, digital twins, and smart city technologies, PAHW is focused on modernizing housing delivery, strengthening private-sector collaboration, and enhancing citizen access to services across the housing lifecycle.
The Public Authority for Housing Welfare
Accelerating Smart City and Housing Transformation
The Public Authority for Housing Welfare (PAHW) was established to provide different housing welfare alternatives for eligible citizens. The Authority implements government-housing policies while its directions form an integral part of the economic and social system of the State of Kuwait.
The Public Authority for Housing Welfare Accelerating Smart City and Housing Transformation
SAP Solution Capabilities Enable end-to-end visibility across housing programs, capital projects, and citizen services, supporting PAHW’s shift to fully digital operations and smart city development. Integrated data platforms and advanced analytics that support BIM, GIS, and digital twin initiatives, enabling real-time project monitoring, improved cost control, risk mitigation, and higher engineering quality across large-scale housing developments. Enhance demand forecasting, contractor performance management, and lifecycle asset planning, reducing waste and accelerating decision-making throughout the housing value chain.
Overview As the central decision-making body overseeing all ministries and public entities, the Council of Ministers requires integrated digital platforms to enable policy coordination, data sharing, and real- time visibility across government initiatives. Advancing nationwide e-government services, cloud infrastructure, and unified data exchange platforms is critical to reducing fragmentation, accelerating execution, and enabling evidence-based decision-making at the national level. By driving smart city adoption, regulatory modernization, and investment in AI and cybersecurity capabilities, the Council is positioning Kuwait to operate as a digitally connected, efficient, and globally competitive government.
The Council of Ministers Coordinating Government Excellence Through Digital Leadership The Council of Ministers is Kuwait’s highest executive authority, responsible for setting national policy, issuing strategic mandates, and coordinating cross- government execution. Under New Kuwait 2035, it steers the country’s digital transformation agenda to modernize government, diversify the economy, and improve public service delivery.
The Council of Ministers Coordinating Government Excellence Through Digital Leadership
SAP Solution Capabilities Government coordination framework that provides a single, trusted view of national programs, budgets, workforce, and performance. Enabling faster alignment across ministries and consistent execution of strategic directives. Enable data-driven policymaking by consolidating financial, operational, and workforce data, improving forecasting, and strengthening cross-entity collaboration. Unified digital platforms that enhance service delivery and citizen engagement.
Overview As Kuwait advances its “New Kuwait 2035” agenda, the Ministry of Communications (MOC) is modernizing postal services to support national competitiveness, e-commerce growth, and improved citizen experience. The transition toward a digitally enabled postal ecosystem, including home delivery, real-time tracking, AI-driven operations, and integration with unified government platforms such as Sahel. This requires scalable systems and data-driven service management. A comprehensive digital transformation, supported by regulatory modernization and public–private partnerships, will enhance service quality, operational efficiency, and transparency, positioning Kuwait’s postal services as a modern, reliable, and future-ready national infrastructure.
TheKuwait Ministry of Communication's postal services
Building a Smart, Citizen-Centric Postal Ecosystem
The Kuwait Ministry of Communications (MOC) - Postal Services oversees the regulation, operation, and modernization of postal and delivery services across the State of Kuwait. As part of the national Vision 2035 agenda, MOC is driving the transformation of postal services into a digitally enabled and commercially sustainable sector that supports citizens, businesses, and the e-commerce economy.
TheKuwait Ministry of Communication's postal services Building a Smart, Citizen-Centric Postal Ecosystem
SAP Solution Capabilities An end-to-end framework that supports the modernization of postal operations, enabling seamless parcel processing, home delivery, regulatory compliance, and integration with national e-government platforms such as Sahel. AI-driven logistics and service management capabilities that optimize routing, automate inquiry classification, and provide real- time tracking and visibility across postal and delivery networks. Advanced analytics and unified data models that strengthen regulatory oversight, improve service performance monitoring, and support the transition toward a commercially operated Kuwait Post Company.
Overview The Kuwait Municipality drives digital transformation under “New Kuwait 2035,” modernizing municipal services and urban planning for sustainable development and enhanced citizen quality of life. By accelerating Building Information Modeling (BIM), deploying AI for traffic and utilities management, integrating with the Sahel app for e-services, and strengthening cybersecurity, the Municipality streamlines procedures, reduces waste, and fosters private sector collaboration. A comprehensive digital strategy will further elevate project quality, support SDGs, create jobs, and position Kuwait as a regional leader in smart cities and efficient urban governance.
The Kuwait Municipality
Empowering Digital Urban Leadership
The Kuwait Municipality is responsible for overseeing urban planning, municipal services, housing development, and infrastructure management across Kuwait. It regulates construction, licensing, public facilities, and environmental compliance to ensure efficient governance, sustainable urban growth, and alignment with national priorities.
The Kuwait Municipality Empowering Digital Urban Leadership
SAP Solution Capabilities End-to-end digital municipal processes across planning, permitting, zoning, inspections, sanitation, and public services, enabling seamless workflows, transparent compliance, real-time reporting, and faster service delivery. Intelligent municipal management integrating BIM/GIS data, automating field inspections, standardizing approvals, and using interactive dashboards to minimize errors, rework, and delays. Real-estate, asset, and infrastructure lifecycle management for roads, facilities, parks, utilities, and public spaces, supported by predictive maintenance, mobile tools, and central dashboards for performance and spend visibility.
Overview The Kuwait Municipality drives digital transformation under “New Kuwait 2035,” modernizing municipal services and urban planning for sustainable development and enhanced citizen quality of life. By accelerating Building Information Modeling (BIM), deploying AI for traffic and utilities management, integrating with the Sahel app for e-services, and strengthening cybersecurity, the Municipality streamlines procedures, reduces waste, and fosters private sector collaboration. A comprehensive digital strategy will further elevate project quality, support SDGs, create jobs, and position Kuwait as a regional leader in smart cities and efficient urban governance.
The Public Authority for Youth – Sport Advancing Youth and Sports Excellence The Public Authority for Youth (PAY) - Sport is the government entity responsible for developing, managing, and promoting youth and sports programs across the State of Kuwait. Aligned with Kuwait Vision 2035, PAY focuses on empowering youth participation, modernizing sports infrastructure, and leveraging digital technologies to support sustainable sports development and national talent growth.
The Public Authority for Youth – Sport Advancing Youth and Sports Excellence
SAP Solution Capabilities Transformation framework that supports PAY’s objective of end-to- end service digitization, enabling centralized management of youth programs, sports facilities, and national initiatives with improved governance and transparency. AI based analytics that provide real-time insights into participation trends, facility utilization, and program outcomes, supporting data- driven planning and sustainable sports development. Integrated data and automation platforms that streamline operations, optimize resource allocation, and strengthen workforce productivity, while creating a scalable foundation for future smart sports and youth innovation initiatives.
Overview There is currently room for improvement in order to raise efficiencies and streamline operation at the three commercial seaports. The container terminal ports in Kuwait are located downstream the Arabian Gulf, which requires higher efficiency and competitive service fee models to attract transshipment vessels for cross- docking.
Kuwait Ports Authority
Enabling Next Generation Port Operations
The Kuwait Ports Authority (KPA) oversees Kuwait’s key commercial ports: Shuwaikh, Shuaiba, and Doha. Serving as Kuwait’s primary gateway for maritime trade, KPA is dedicated to ensuring efficient port operations that support the country’s economic growth by facilitating the seamless movement of goods.
A structured and competitive market analysis will help plan costing and service fees to remain competitive.
Kuwait Ports Authority Enabling Next Generation Port Operations
SAP Solution Capabilities An integrated, coherent value map for seaport operation, integrating the best in-class operational solutions that utilize Artificial Intelligence with embedded live analytics to run the seaport efficiently. Efficient and innovative operations systems that help modern seaports to raise efficiency, performance, and increase visibility and resilience by at least 20% in the first year after go live1. Our deep industry expertise, built through collaboration with a large global community of +80 terminal operators and port authorities will help port leaders redesign processes and track measurable gains in throughput, turnaround time, and service quality.
Overview The Kuwait Petroleum Corporation (KPC) and subsidiaries drive digital transformation under “New Kuwait 2035", through predictive technologies and integrated systems. Leveraging digital twins, smart asset monitoring, AI-driven analytics, and cloud platforms, KPC transitions from preventive to predictive operations, minimizing downtime, cutting costs, and advancing net-zero emissions by 2050. Employees across KPC and subsidiaries like KOC and KNPC, manage complex operations demands integrated digital systems for asset management, predictive maintenance, supply chain optimization, and workforce productivity.
Kuwait Petroleum Corporation Pioneering Digital Energy Leadership Kuwait Petroleum Corporation (KPC) recognizes its vital role in the responsible production and global distribution of hydrocarbons. Through an integrated supply chain managed by eight wholly owned subsidiaries, KPC oversees upstream, downstream, petrochemical, midstream, and international operations.
Kuwait Petroleum Corporation Pioneering Digital Energy Leadership
SAP Solution Capabilities SAP Business Suite for O&G is a fully integrated suite of modern business apps to manage the whole hydrocarbon value chain where the hydrocarbon along with new energy molecules are native. Additional support for electrons is also built-in. SAP O&G Industry solutions, closed loop asset management, and AI- powered enterprise processes, will enable real-time monitoring, reduce downtime, and transition KPC to predictive operations while supporting net-zero goals. A structured digital transformation for KPC, leveraging the Supreme Steering Committee and Digital PMO with partnerships like Google Cloud, will drive operational excellence, sustainability, and profitability, positioning Kuwait’s energy sector as a global leader in “New Kuwait 2035”.
Overview Potential to optimize the upstream portfolio, improve asset reliability, strengthen Health, Safety, Security and Environmental performance, and introduce new technologies that enhance recovery, efficiency, and sustainability.
Kuwait Oil Company
Advancing Exploration, Production, and Innovation
Kuwait Oil Company (KOC) is one of the world’s leading upstream oil and gas producers and a cornerstone of Kuwait’s economy. KOC is responsible for exploring, developing, and producing the country’s hydrocarbon resources, supplying energy to both local and global markets. Combines advanced operational practices with a highly skilled national workforce.
Follows a structured digital and innovation roadmap, aligned with KPC’s 2040 strategic directions.
Supported by large-scale seismic surveying, advanced drilling technologies, and enhanced recovery methods that enable Kuwait to maintain global competitiveness and operational excellence.
Kuwait Oil Company Advancing Exploration, Production, and Innovation
SAP Solution Capabilities SAP solution for Oil and Gas industry manages the complete hydrocarbon value chain: storage and inventory control, tariff and excise duty administration, product exchanges, commodity trading, secondary distribution optimization, retail fuel network operations, and non-fuel retail businesses. Advanced capabilities support risk management and regulatory compliance. AI-enabled asset and operations systems that enhance predictive maintenance, improve production reliability, and provide end-to-end visibility across the entire hydrocarbon supply chain. SAP’s global Oil and Gas customers have achieved significant gains, including up to 80% reductions in data-center energy consumption, nearly 50% lower total cost of ownership, up to 50% decreases in unplanned downtime, 40% faster monthly closing cycles, and 100% inventory accuracy1.
Overview Operating across multiple international markets, KPI manages complex global refining, trading, logistics, and retail operations that require integrated digital platforms to ensure efficiency, transparency, and commercial agility. Aligned with New Kuwait 2035, KPI is focused on expanding refining and petrochemical capacity, strengthening global supply chains, and supporting the transition toward cleaner energy and lower emissions. A data-driven operating model that supports ESG reporting, global market expansion, and performance optimization is critical to sustaining KPI’s role as a competitive and responsible international energy player.
Kuwait Petroleum International
Orchestrating Global Energy Operations at Scale
Kuwait Petroleum International (KPI) is the international arm of Kuwait Petroleum Corporation (KPC), responsible for refining, marketing, trading, and distributing fuels, lubricants, and petroleum products across global markets..
Kuwait Petroleum International Orchestrating Global Energy Operations at Scale
SAP Solution Capabilities A globally scalable digital backbone that connects KPI’s international refining, trading, logistics, and retail activities into a single operating model, improving coordination across regions and enabling faster commercial decision-making in volatile energy markets. Advanced data intelligence that support margin optimization, price and demand scenario planning, and smarter inventory positioning across global supply and trading networks. Sustainability and compliance capabilities that embed ESG, emissions tracking, and energy efficiency directly into day-to-day operations, supporting KPI’s transition toward cleaner fuels, net-zero commitments, and transparent reporting across international jurisdictions.
Overview The Kuwait Aviation Fuelling Company (KAFCO) advances digital transformation under “New Kuwait 2035,” optimizing 24/7 into- plane fuelling operations at Kuwait International Airport and military airbases for superior efficiency, safety, and scalability amid rising aviation traffic. By deploying automation, data analytics, and infrastructure upgrades, KAFCO ensures seamless refuelling, stringent safety standards, and real-time operational insights to support expansions like Terminal 2. A targeted KAFCO digital strategy will enhance turnaround performance, customer satisfaction, and leadership in aviation fuelling, positioning Kuwait as a premier regional aviation hub.
Kuwait Aviation Fuelling Company
Excellence in Digital Fueling
Kuwait Aviation Fuelling Company (KAFCO) has established itself as a trusted and reputable supplier of jet fuel, serving as the sole provider at Kuwait International Airport (KIA). The company has earned an excellent reputation for delivering top-quality products and outstanding service, while adhering to the most stringent safety standards in customer service provision. Annually, KAFCO supplies over 1 billion Liters of Jet A-1 (Kerosene) at KIA.
Kuwait Aviation Fuelling Company Excellence in Digital Fueling
SAP Solution Capabilities SAP Solution for the Oil and Gas industry manages the specific characteristics of hydrocarbon products for storage and inventory, maintaining quantities in multiple units of measure while optimizing secondary distribution processes. They can streamline fuelling operations through real-time data synchronization, sharply reducing manual activities and scaling seamlessly to accommodate the increased traffic expected at Terminal 2. AI analytics deliver predictive insights on equipment health and fuel demand, ensuring 24/7 reliability while cutting downtime risks1. Leading SAP aviation deployments achieve 80% fewer clicks, and 40% faster task execution, empowering KAFCO with mobile-first apps for safety-critical decisions2.
Overview With 42,697 enrolled students, 1,691 academic staff, and 101 graduate programs, the scale and complexity of KU’s operations require tightly integrated digital systems to support teaching, learning, and research activities effectively1. A structured and comprehensive digital transformation plan that is supported by data analytics, workflow automation, and modern campus management solutions, will help optimize processes, improve service quality and ensure Kuwait University remains competitive as a leading national institution. KU is committed to continuous improvement of efficiencies and streamlining of academic and administrative operations across all departments.
Kuwait University
Empowering Academic and Research Excellence
Kuwait University (KU) is the first public research institution of higher education in Kuwait. Located in Sabah Al-Salem University City in Al-Shadadiya area, Kuwait University is dedicated to providing a world- class education and fostering a culture of research and innovation.
Kuwait Oil Company Advancing Exploration, Production, and Innovation
SAP Solution Capabilities SAP solutions enable Kuwait University to align technology investments with academic priorities through an integrated academic and administrative backbone. By harmonizing finance, procurement, HR, and campus operations in a single environment, the university can operate efficiently within constrained budgets, gain real-time visibility into spending, and free resources to invest in teaching, research, and strategic initiatives. Embedded analytics and AI further enhance planning and forecasting for academic investments and research programs. SAP’s global education customers, benefited from 45% faster financial reporting, 20% lower operational costs, and unified learning and HR platforms across campus2.
Overview The scale and complexity of MEW’s operations require modern, optimized and, data-driven systems to manage generation, transmission, distribution, and water desalination efficiently. MEW is committed to improving operational efficiency across all power and water functions, accelerating renewable-energy adoption, optimizing consumption during peak months, and developing national talent to ensure long-term energy and water security for the State of Kuwait.
Ministry of Electricity, Water & Renewable Energy
Driving Growth Through Sustainable Energy andWater
The Ministry of Electricity and Water (MEW) responsible for securing Kuwait’s electricity and water needs, ensuring reliable, sustainable, and high-quality utility services across the country. They use national workforce to make optimal use of natural resources to provide electricity and water within a distinctive working environment in performance and productivity
Ministry of Electricity, Water & Renewable Energy Driving Growth Through Sustainable Energy andWater
SAP Solution Capabilities A transformation framework that accelerates adoption across energy generation, water desalination, transmission and distribution, enabling MEW to modernize its utility infrastructure effectively and support national goals for renewable energy, sustainability, and operational excellence. AI-powered forecasting, asset management, and network optimization systems that improve plant reliability, reduce outages, support predictive maintenance, and provide real-time visibility across the entire electricity and water value chain.
Overview As the regulator of Kuwait’s banking and financial system, CBK operates across monetary policy, financial supervision, currency stability, and Islamic and conventional banking oversight. The scale and sensitivity of these responsibilities require strong governance, reliable data, and consistent regulatory coordination. CBK oversees both conventional and Islamic financial institutions, including Shari’ah governance through the Higher Committee of Shari’ah Supervision. Modern supervisory frameworks, integrated data platforms, and secure digital processes are increasingly critical to supporting CBK’s mandate amid growing financial complexity and global regulatory expectations.
The Central Bank of Kuwait
Advancing Monetary and Banking Oversight
The Central Bank of Kuwait (CBK) is the country’s monetary authority, responsible for issuing the national currency, maintaining the stability of the Kuwaiti Dinar, formulating and implementing monetary policy, and supervising the banking and financial sector. CBK also serves as banker and financial adviser to the Government of Kuwait..
The Central Bank of Kuwait Advancing Monetary and Banking Oversight
SAP Solution Capabilities Platforms designed for high-security public institutions allow CBK to modernize supervisory operations, improve cross-entity data exchange, and scale regulatory capabilities in line with evolving global financial standards and Kuwait Vision 2035. Advanced analytics, AI, and machine-learning capabilities that enhance macroeconomic monitoring, stress testing, risk assessment, and early-warning indicators, strengthening CBK’s ability to maintain financial stability and currency resilience. Integrated governance and compliance platforms that support regulatory reporting, Shari’ah supervision coordination, and audit transparency, ensuring consistency across banking regulations, supervisory guidelines, and dispute resolution processes.
Overview As a multi-domain security organization with military, security, administrative, logistical, and technological responsibilities, KNG operates at a scale that requires high readiness, rapid coordination, and continuous situational awareness. Under its 2025–2030 strategic plan, KNG is focused on strengthening operational readiness, intelligence coordination, human capital development, and institutional integration with national defense and security entities. Advancing digital transformation, secure information systems, and integrated command, logistics, and training platforms is essential to enhancing preparedness, interoperability, and resilience across all KNG missions.
The Kuwait National Guard Elite National Protection Through Excellence and Readiness The Kuwait National Guard (KNG) is an independent national security institution established in 1967, responsible for supporting the Armed Forces and internal security agencies in protecting Kuwait’s sovereignty, critical infrastructure, and internal stability. KNG plays a key role in national defense, crisis response, and safeguarding vital state assets.
The Kuwait National Guard Elite National Protection Through Excellence and Readiness
SAP Solution Capabilities An integrated digital command and operational framework that enables real-time visibility across personnel, assets, logistics, and readiness levels, supporting rapid response and coordinated decision-making during crises and national emergencies. Secure data platforms combined with advanced analytics and machine-learning models that enhance intelligence analysis, readiness assessment, maintenance planning, and resource optimization across security, military, and support functions. End-to-end digital enablement of administrative, financial, and human capital processes to strengthen governance, workforce planning, training management, and budget control while maintaining high security and compliance standards.
Overview The Ministry of Awqaf & Islamic Affairs is undergoing a major digital transformation aligned with “New Kuwait 2035,” aiming to elevate service quality, strengthen societal development, and modernize operations in line with Islamic values. Rapid growth in digital initiatives including an increase in e- collection services and a rise in digital transformation projects, highlights the Ministry’s commitment to operational efficiency and service expansion. Integration with e-government platforms, AI-enabled media services, and smart endowment applications are reshaping how citizens access religious, cultural, and administrative services across Kuwait.
Ministry of Awqaf & Islamic Affairs
Modernizing Religious and Community Services
The Ministry of Awqaf & Islamic Affairs (MOAIA) is Kuwait’s governmental authority responsible for managing endowments, supervising mosques, promoting Islamic values, and delivering cultural and religious services to the public..
Ministry of Awqaf & Islamic Affairs Modernizing Religious and Community Services
SAP Solution Capabilities End-to-end digitization of operations, covering mosque
management, facility management, financial control, workforce processes, and citizen services, delivered through an integrated and secure digital ecosystem. AI enabled services, providing intelligent content generation, personalized guidance, smart assistants for citizen queries, automated document processing, and predictive insight for planning and resource allocation and Waqf management. Real-time analytics and embedded dashboards that strengthen oversight of endowment revenues, project expenditures, mosque operations, and community programs, enabling evidence-based decisions aligned with national digital goals.
Overview With an expanding national agenda and increasing cross- government initiatives, the Diwan requires highly coordinated and efficient processes to support strategic planning, policy alignment, and executive decision-making. The Diwan oversees programs and communications that demand integrated systems, accurate data, and streamlined workflows to ensure timely execution of directives. A structured and modernized operational framework will strengthen collaboration across ministries, enhance visibility over national priorities, and support the Diwan’s role in driving Kuwait’s long-term development vision.
The Diwan of His Highness the Crown Prince
Leading Coordination for Kuwait’s Future
The Diwan of His Highness the Crown Prince (Diwan) serves as the central institution supporting the Crown Prince in carrying out his constitutional, governmental, and representative duties. As a key hub for national coordination, the Diwan oversees strategic initiatives, public affairs, and official communications to ensure alignment with Kuwait’s development priorities and long-term vision for stability, prosperity, and effective governance.
The Diwan of His Highness the Crown Prince Leading Coordination for Kuwait’s Future
SAP Solution Capabilities An integrated platform with real-time analytics gives a consolidated view of national initiatives, enabling faster cross-ministry alignment, transparent priority tracking, and consistent execution of strategic directives across all sectors. Business AI embedded in the processes optimize communication workflows by automatically understanding, classifying and routing citizen inquiries. Public-sector SAP implementations demonstrate measurable impact: 83% automated case categorization, 50% reduction in manual intervention, and 77% of inquiries resolved same-day, significantly reducing response bottlenecks and accelerating citizen service delivery1.
Transforming Into A Digital Government Government of Kuwait & SAP
Transforming Into A Digital Government Government on all levels has a timeless mandate: to provide services, protect society, and make the economy prosper. This mandate will not change, but the role of government is expanding and adapting to face new world challenges. The Kuwait Vision 2035 sets out a vision to meet these new world challenges by accelerating digitally enabled change. The Government of Kuwait is transitioning from being a provider of services to a digital enabler. Where smarter services and service delivery models will focus government on outcomes and blur traditional industry lines. Executives in government and commercial industries know the world has changed. Research shows 90% of CEOs believe the digital economy will have a major impact on their industry, but less than 15% are funding and executing on a plan. Citizens and businesses are expecting more and more from government, but the digital maturity and readiness of public agencies on all levels are generally even weaker and lagging behind leading private companies. All government stakeholders expect a new type of experience: one that is frictionless, where work and collaboration are seamless, people and process are intertwined, with interconnected services where technology is intuitive and easy to use and where challenges are drivers for new innovations and breakthrough solutions.
Transforming Into A Digital Government Increasingly Challenging Government Environment
Fragile economies
Population growth
Rapid urbanization
Falling public trust
Greater insecurity and instability
Reducing budgets
Constrained resources
Citizen social power
Civic disengagement
Digital expectations
Security and privacy
Government complexity
Workforce re-tooling
Cyber resilience
Technology fit
Transforming Into A Digital Government
SAP helps governments to re-imagine their models, processes and work and finally realize and impalement the changes needed to reflect the outcome of this re-imagination. Powering the five technology trends that have converged into the digital society: hyperconnectivity, supercomputing, cloud computing, a smarter world based on outcomes, and cybersecurity. The SAP platform provides an end-to-end digital transformation engine and value chain that will help the Government of Kuwait accomplish the above while meeting and exceeding the mandates for Kuwait Vision 2035. Outlined below are key attributes of this platform that are essential to address the previously explained challenges and overcome this new reality: Connected processes: Interconnected customers, resources, people, and suppliers to make immediate business impact from planning to execution Real-time insights: Analyze information immediately across internal and external channels (e.g., network, IoT, social) to drive business insights without the need for aggregates Modern technology platform: A digital platform that supports business today, and in the future, and provides stakeholders with the ability to interact with each other with ease With the digital value chain enabled by the digital government transformation platform, opportunities are available to drive value and optimize both citizen and government experience. This platform provides the foundation required to support real-time decisions across all areas that are part of a digital value chain so that governments can focus on strategic priorities versus spending their time keeping the lights on.
Transforming Into A Digital Government
The SAP Value Map for Kuwait
The SAP Value Map for Kuwait
Why SAP? Government of Kuwait & SAP
Why SAP? SAP helps the world run better and improve people’s lives by offering solutions to the toughest business and government challenges – this is what we bring to Kuwait and the Government of Kuwait. We are the market leader in enterprise application software, with more than 400,000 customers across 190 countries. With SAP’s solutions and services, our customers stay ahead of trends, make better decisions faster, and innovate through simplification. Our public sector solution portfolio provides: • A comprehensive, end-to-end solution for public sector, based upon a modern architecture • Deep industry experience and capabilities, shaped by our diverse and global customer base • Tailored to the needs for public sector and localized for our growing footprint of customers in the middle east • Improves citizen outcomes by supporting the business of government, to provide, to protect and to prosper • An Innovation enabling platform to support your organization's digital journeys – providing agility for deployment, with AI enabled processes and tools to accelerate transformation
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