SAP Government Success Stories
SAP has helped governments operate more effectively all over the world; what follows below are a few examples.
AUSTRALIA • Service NSW provides one-stop access to government services online, over the phone, and in person. • The agency is leverages SAP to deliver support to customers in need during the COVID-19 crisis by soliciting customer feedback and holding agencies accountable. • By delivering a citizen-centered approach, the organization can respond to the changing needs of its customers to deliver the highest impact. UNITED ARAB EMIRATES • Managing Public Money More Efficiently with a Single View of Organization-Wide Data • Consolidate and analyze financial planning data from multiple sources. • Improve financial management and empower teams by providing real- time insights for informed and quick decision-making, removing the need for spreadsheets and support from the finance team. • Comply with reporting legislation for publicly funded organizations.
UNITED ARAB EMIRATES • The department leverages SAP solutions to gain real-time insights into key economic KPIs such as GDP, imports, exports, real estate and performance of various industries. • SAP solutions provide full visibility into the economic activity to drive data-driven insights.
SINGAPORE • Strengthened the learning infrastructure by consolidating the functions of multiple agencies into a single skills training portal. • Improved customer-centricity through one-stop service delivery and multi-channel accessibility. • Leveraged data-driven processing, while complying with data privacy policies to improve citizen outreach and grant releases.
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