How We Can Offer Disney-Level Hospitality
Pay Attention to Details At Disneyland, if it’s your birthday, you not only get a special badge to wear, employees will greet you with a “Happy birthday!”
Once upon a time, a man started a magical theme park that provided world-class hospitality (and it still does today). All the people who visited lived happily ever after. Sound familiar? Yes, we’re talking about Walt Disney, the creator of the happiest place on Earth. Disney was masterful at providing exceptional customer service, and we can learn a lot from his example. He understood it was crucial to make magical experiences for guests to keep them coming back and that his staff would be responsible for creating those experiences. So, how do you make a customer’s experience magical? Here are just a few Disney-inspired ideas to complement your already great customer service. Anticipate Customer Needs Go above and beyond just addressing your customers’ needs by anticipating their desires. At Disneyland, certain sections of the park emit a scent to go along with a theme — freshly baked bread, for example, in a French section. Obviously, smelling freshly baked bread is going to make your stomach grumble, so what is right around the corner from this tantalizing scent? Actual loaves of freshly baked bread! Anticipating needs before a customer even has them makes them feel like you’ve got their back.
throughout the theme park. Know your best customer’s birthday is coming up? Why not send them a card or wish them a happy birthday next time you see them?
Say It With a Smile When Disney employees begin their training, “Say it with a smile” is an important customer service technique they learn. It’s a concept that is so easy to carry out, and yet, sometimes we forget to do it. Don’t let another day go by forgetting. Deliver that consultation with a smile. We know our business is a lot different than Disney’s, and we don’t really want you to wear your Mickey Mouse ears to work. But how easy would it be to use just a couple of these techniques the next time you talk with a customer? If you do anything this month, say it with a smile during your next interaction.
S E P T EMB E R A NN I V E R S A R I E S
LOCATION - EMPLOYEE - YEARS
S E P T EMBER BIRTHDAYS
Long Haul Fruitland Jaguar Jaguar Boise Boise Truss Boise Caldwell Gooding Jerome Truss Twin Falls McCall Jaguar Jaguar
Norgard, Gregory Penrod, Scott Millick, Rhonda Dowen, James Mosgrove, George Gill, James Beck, John Walters, Elizabeth Whillock, Bobby Ranstrom, Scott Clark, Karl Estes, Danny Ruffridge, Jake Steiner, Brad Bryan, Lana Hernandez, Lupemedrano Martinez, Jose Christensen, Robert Montgomery, Kevin Chandler, Cory Cruz, Pablo Drennon, Darrell Flanary, Timothy Luker, Bryce Keeney, Jeff Magnelli, Jeff
34 34 26 25 20 19 16 16 15 14 14 14 13 11 11
Boise Burley Fruitland Boise Fruitland Jerome Truss Boise Truss Gooding Boise Sawtooth Door Boise McCall Sawtooth Door Sawtooth Door Fruitland Pocatello McCall Fruitland Boise Truss Elko Boise Jerome Truss Pocatello Jerome Truss
Griffith, Cory Smyer, Robert Brundtland, Rickey Corn, Cameron Donahue, Brian Fraker, Asia Freestone, Russell John, Dory Lopez Jimenez, Walter Treglown, Kathryn Vreeland, Cody Whalen, Kyle Davies III, Robert Florence, Barney Gutierrez, Estefania
4 4 3 2 2 2 2 2 2 2 2 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1
Dick, Gregory McCoy, Nancy Cabezas, Luis Spurgeon, Rachel Castillo, Ciriaco Moore, Mike Drennan, Kenneth Benson, Brent Smyer, Robert Johns, Allen Way, Scott Schofield, Gregory Bush, Jarrod Strout, Keith Vincent, Jacob Hohnstein, Dusty Brown, Christopher
14 15 15 16 17 17 18 19 19 19 20 21 21 23 24 24 24 24 26 26 26 27 27 29 30
1 2 3 3 4 4 4 5 5 5 6 7 7 8 8 8 8
Condon, James Birdwell, Jordan Pavlovic, Aleksandar Jobe, Kent Green, Jason Williams, Devyn Diehl, Daniel Caudill, Dakota Diener, Duane Giambruno, Tyler Blanchard, Earnest Beebe, Chad Lamm, Steven Lopez Perez, Daniel Shippy, Anthony Anderson, Christian Davis, Ermine Trautman, Craig Hover, Michael Roberts, Michael
Pocatello Pocatello Boise Twin Falls Twin Falls
8 8 7 6 6 5 5 4 4 4 4
Houston, Stuart Jensen, Jeffrey Lang, Nicholas Loos, James Metz, Isaiah Powell, Wayne Sant, Michael Sorenson, Dallas Turner III, James Vargas, Morgan Watson, Jeffery
Bellevue Pocatello Boise Pocatello Jerome Truss
Kobrock, Terry Steen, Patrick
12 12 13 14 14
Vorhes, Hannah Waisner, Doyal Keller, John Cardenas, Francisco
Boise Boise
Boise Boise
3
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