will be sent to patients after discharge.
How can I make a comment, concern or complaint? Tell us about your experience, no matter how big or small, we value your feedback. As a carer you can make your comments, concerns or complaint in a number of different ways: ward or the department with your feedback and if there is a concern they will try and resolve the problem. w If you would like to contact someone on an informal basis who is not involved in the care you receive then you can speak to the Patient Advice and Liason Team (PALS). In person w Provide staff members on the
Relatives or carers are encouraged to assist patients if they are unable to complete this themselves. Help us to care For us to provide the best care to all our patients, we would ask that you: w Adhere to our infection control guidance, when entering and leaving the hospital: regular hand washing, the use of hand sanitiser and wearing the appropriate Personal Protective Equipment (PPE) to reduce the risk of infection. The ward staff will provide advice and guidance. w Do not drink alcohol during visits or smoke on the hospital premesis. w For security reasons, please do
By telephone
By telephoning the Ward Manager or the department or the Patient Experience Team on: 0151 678 5111 Ex 2709 Email address: wuth.patientexperience@nhs.net We appreciate and encourage your feedback. We know we cannot improve unless you share your experiences with us. On discharge our patients can feedback to us by completing the Friends and Family Test - a text message or automated voice call
not bring visitors into the ward without asking the ward team.
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