Rooted in Every Community We Serve
Excellence extends beyond operations — it’s about trust, compassion, and showing up for the communities and customers who depend on us. Supporting Customers in Times of Need
Access to water, wastewater, and natural gas is essential to daily life. Our Customer Assistance Programs provide income-based discounts and flexible payment plans to ensure everyone can access these vital resources. In 2025, Aqua Illinois launched its Customer Assistance Program, offering eligible customers discounts on their water and wastewater bills. Across our service territories, more than 10,000 customers received assistance through our CAP programs, helping families navigate financial challenges with dignity and support. These programs reflect who we are — neighbors helping neighbors, building lasting trust, and ensuring no one faces these challenges alone.
Essential earned recognition on the 2025 Civic 50 Greater Philadelphia list — honoring the region’s most community-minded companies. This achievement reflects what our employees demonstrate every day: when we show up with excellence, accountability, and care, we build trust that lasts for generations.
10 | ESSENTIAL UTILITIES
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