Technology Driving Customer Experience and Efficiency
ENHANCED DIGITAL EXPERIENCE
The improved Aqua ePortal and mobile app give customers control of their water service — anytime, anywhere. Customers can pay bills, track daily water usage, identify potential leaks early, and manage service requests in minutes without a phone call. By empowering customers to handle routine tasks online, the platform reduces call center volume and allows our teams to focus on complex customer needs. This digital transformation demonstrates how technology enables us to serve customers better while strengthening operational performance across our growing service footprint.
INNOVATION IN ACTION In Texas, we deployed Advanced Metering Infrastructure in the Wimberley Valley, allowing water customers to track usage in near-real-time and set alerts to identify potential leaks — promoting conservation and reducing water loss.
2025 ANNUAL REPORT | 13
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