JOB DESCRIPTION
Job Title: Senior Property Manager Reporting to: Head of Property Management, REM Location: the Shard, London Department: Property Management
1. Role Purpose:
To manage Pall Mall and Park House as part of REM’s commercial portfolio – ensuring effective running of the assets and providing the very highest levels of customer satisfaction. Develop and maintain excellent occupier relationship management, particularly in relation to service charge and lease enforcement in order to minimising disputes and ensuring timely payments.
2. Key responsibilities - Park House and Pall Mall:
• Oversee preparation of utility charges ensuring meter readings are provided in a timely manner to Property Management Accounts. • Liaise with Head Office functions including (but not limited to): Facilities Management, Health & Safety, Security, Accounts, Asset Management and HR as required to support delivery of property management objectives and accountabilities • Liaise with Health & Safety and Building Management/Property Managers to ensure Statutory Compliance. • Ensure all required property management reporting is delivered accurately and on-time, utilising specialist input as required. • Ensure, in collaboration with the Property Accounting and Property Management teams, accurate and up to date tenancy records are maintained on Blue Box and Cabinet. • Ensure, in collaboration with the Property Accounting and Property Management teams, accurate billing and timely collection of rent, service charge and all ad hoc charges including utilities. • Ensure, in collaboration with Property Accounting and Property Management teams, timely preparation of purchase orders using the Purchase Order Management System (POM). • Ensure all completed documentation is correctly uploaded onto Cabinet. • Assist, in conjunction with the Head of Property Management, with timely preparation of service charge budgets. • Work with Building Management and Property Accounts teams to monitor and report spend against budget, flagging any material issues in a timely manner. • Contribute towards the formulation and preparation of the annual Asset Business Plans and Quarterly Asset Management Plans. • Assist with the smooth transition of new properties into management if required. • Participate in an “On-call Rota” if required. • Deputise for the Head of Property Management as and when required.
3. Additional responsibilities, Park House only:
• Be based 1-2 days per week at Park House/Pall Mall on an on-going basis. • Administer leases for the 39 residential apartments, including liaison with the residential letting agents in order to present offers for Landlord consideration. • Assist with the preparation of Residential Operating Budget in conjunction with the Head of Property
Management, Property Accounting and Building Management teams. • Participate in the Residential Management Committee if required.
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