Tips for caring for your home and yourself from our Property Team!
Caring for your balcony In the interest of your safety please remember to keep your balcony tidy, and free of clutter and materials that might be dangerous, including gas cylinders and BBQs. Please ensure that water does not pool on your balcony by using saucers underneath any pot plants and be careful with your watering. Please do not use carpets, fake grass, or mats on your balcony, as these can hold water and cause deterioration and mould on your balcony. If you notice water is pooling or not running off your balcony properly, please contact us on 1300 153 850 .
After hours maintenance
Examples of urgent maintenance that can be actioned outside of business hours: • a burst water service • a blocked or broken toilet system when there are no other toilets in your home • a serious roof leak • a gas leak • a dangerous electrical fault • flooding or serious flood damage • serious storm or fire damage • a failure or breakdown of any essential service or appliance for hot water, water, cooking, heating or doing laundry • the failure or breakdown of the gas, electricity, or water supply • any fault or damage in the premises that makes the premises unsafe or not secure • an appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted • a serious fault in a lift or staircase.
Housing Choices South Australia has a dedicated Customer Services Team to receive and respond to repair requests. We work closely with a panel of contractors to co-ordinate maintenance and repairs. During business hours (9am-5pm Monday to Friday, excluding public holidays) please call our maintenance hotline on 1300 153 850 or email infosa@hcau.org.au . After hours, and on public holidays, this number is diverted to the after hours contractor. Please do not contact the maintenance line outside of business hours if it is not an emergency. A contractor answers out of hours calls but will not action any maintenance works unless they are urgent. For non-urgent maintenance requests, please wait until the next business day to call us or email infosa@hcau.org.au at any time.
Portable gas appliances Please do not use any portable gas cylinder or butane gas powered appliances inside your homes. These are designed for outdoor use only and if used indoors, can result in serious illness or death due to carbon monoxide poisoning.
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