CONTENT HIGHLIGHTS • The Customer Experience
I.D.# C1344
• Expectations • Perceptions • Experiences • Metrics • Uncertainty in Design and Development • Design & Development • Design Entropy • Engine Characteristics • Creation • Components • Production • Integration • Contributing Factors • Contributors • Inputs • Controlling Uncertainties • Investigative Process • Goals • Evidence • Collecting Information • Analytical Method • Analysis Steps • Population Identification • Analysis Methods • Selected Case Studies • Competing Requirements • Oil Consumption • Customer Maintenance • Engine Integration & Duty Cycle • Development Quirks
SCHEDULE August 8-9, 2019 Lombard, Illinois
FEES List:
$1,415 $1,274
Members:
TWO-DAYS/1.3 CEUS
Get the complete course description and register: sae.org/learn/content/c1344/
INSTRUCTOR Robert Kuhn Industry Consultant
3 ways to get a no-obligation price quote to deliver a course to your company Call SAE Corporate Learning at +1.724.772.8529 | Fill out the online quote request at sae.org/corplearning Email us at Corplearn@sae.org 35
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